topic Re: VCSA 6.5 does not send alerts to e-mail in vCenter™ Server Discussions

VCSA 6.5 does not send alerts to e-mail

Sebasian — Fri, 02 Mar 2018 08:57:35 GMT

Hi,

I have the following problem. Currently, I installed a new Vcenter Server Appliance in version 6.5.0.14000. I can not cope with sending notifications via VCSA that does not work.

My external mail server for sending notifications works fine. Notifications from other devices affect my inbox.

I would also like to emphasize that our mail server (mail.companydomain.com) is open to the IP address and ports of the VCSA server.

Configuration in the VCSA GUI is in the instructions (Vcenter General-> Mail) in the fields are filled in as follows:

• mail server - mail server address (mail.companydomain.com),

• mail sender - (helpdesk@companydomain.com)

When using the VCSA console, the command:

echo "Subject: sendmail test" | sendmail -v my.email@companydomain.com

the mail is forwarded to my mailbox.

This is how my sendmail works in VCSA. Where to look for a problem? It's need any additional settings?

best wishes,

Re: VCSA 6.5 does not send alerts to e-mail

a_p_ — Fri, 02 Mar 2018 09:17:53 GMT

Please take a look at /var/log/vmware/vmware-vpx/vpxd.log to find out whether it contains entries regarding the SMTP issue.

André

Re: VCSA 6.5 does not send alerts to e-mail

Sebasian — Fri, 02 Mar 2018 11:41:38 GMT

In the given path, this file is not present, it's in the location only: /storage/log/vmware/vpxd/vpxd.log

In it, I found only entries:

2018-03-01T12:37:11.028Z info vpxd[7FA22C47C700] [Originator@6876 sub=MoOptionMgr opID=VcActionCommand-apply-98030-ngc:70025064-a9] [OptionManagerMo] Invoking callbacks for key mail.smtp.username, pre commit

2018-03-01T12:37:11.030Z info vpxd[7FA22C47C700] [Originator@6876 sub=MoOptionMgr opID=VcActionCommand-apply-98030-ngc:70025064-a9] [OptionManagerMo] Invoking callbacks for key mail.smtp.username, post commit

2018-03-01T12:37:11.030Z info vpxd[7FA22C47C700] [Originator@6876 sub=MoOptionMgr opID=VcActionCommand-apply-98030-ngc:70025064-a9] Setting SMTP relay server to [mail.companydomain.com]:25

2018-03-01T12:37:11.030Z error vpxd[7FA22C47C700] [Originator@6876 sub=MoOptionMgr opID=VcActionCommand-apply-98030-ngc:70025064-a9] Cannot set SMTP relay server:FileIO error: Could not find file : /etc/mail/auth/auth-info

2018-03-01T12:37:11.031Z info vpxd[7FA22C47C700] [Originator@6876 sub=MoOptionMgr opID=VcActionCommand-apply-98030-ngc:70025064-a9] [OptionManagerMo] Invoking callbacks for key mail.smtp.password, post commit

2018-03-01T12:37:11.031Z info vpxd[7FA22C47C700] [Originator@6876 sub=MoOptionMgr opID=VcActionCommand-apply-98030-ngc:70025064-a9] Setting SMTP relay server to [mail.companydomain.com]:25

Previously I tried to configure in VCSA Configure -> Adwanced Settings: mail.smtp.password and mail.smtp.username.

Currently as I am trying to generate an alarm - there is no information about SMTP in the vpxd.log file

Re: VCSA 6.5 does not send alerts to e-mail

Finikiez — Fri, 02 Mar 2018 14:23:53 GMT

What's your VC build number?

Chek this KB and symptoms VMware Knowledge Base

Re: VCSA 6.5 does not send alerts to e-mail

EstherP — Thu, 17 May 2018 13:00:32 GMT

Hello

I have the same problem but in my case, I solved doing a smal change. My VCSA sends mail via SMTP and for any reason, after migrating to VCSA 6.5 the mails stop sending.

I did a clean installation and the same problem.

If you are sending mail by SMTP, you can try the following.

Connect via SSH to the VCSA and go to the folder "mail"

>cd /etc/mail

You will see several files, you have to edit one called submit.cf (do a copy of the file, before modifying)

Look for this line "# "Smart" relay host (may be null)"

After the "DS", enter the FQDN of your SMTP server like this:
# "Smart" relay host (may be null)

DS smtp.pp.com (example)

Restart your vCenter, and you will see , how the mail are sent again. I hope this useful for you

Regards

Re: VCSA 6.5 does not send alerts to e-mail

Cormite — Sat, 09 Jun 2018 08:44:35 GMT

Worked like a charm for me.

Thanks!

Re: VCSA 6.5 does not send alerts to e-mail

Zarra — Wed, 20 Mar 2019 13:29:18 GMT

Many thanks, very useful.

Regards,

Re: VCSA 6.5 does not send alerts to e-mail

BrianGem — Thu, 25 Apr 2019 20:22:15 GMT

I had the same exact issue after upgrading from Windows vCenter Server to the VCSA. I followed your directions except I used WinSCP and navigated right to the submit.cf file and modified it with my Exchange server's IP address. I saved the file and within minutes email alerts started sending again. I didn't even have to restart my vCenter services. Thanks for the quick fix!

Re: VCSA 6.5 does not send alerts to e-mail

Mahee_rr — Thu, 11 Jul 2019 05:37:27 GMT

Thank you so much

Re: VCSA 6.5 does not send alerts to e-mail

Mahee_rr — Thu, 11 Jul 2019 05:38:11 GMT

Thank you

Re: VCSA 6.5 does not send alerts to e-mail

GregWooldridgeE — Thu, 26 Dec 2019 21:04:54 GMT

worked for me. Thanks!

Re: VCSA 6.5 does not send alerts to e-mail

UpstairsDavid — Mon, 03 Feb 2020 20:13:55 GMT

One can also use the command "service sendmail restart" as alternative to rebooting vCenter.

Re: VCSA 6.5 does not send alerts to e-mail

jplopper — Thu, 20 Feb 2020 22:57:47 GMT

I was seeing this in VCSA 6.7 and might apply in 6.5. I found that all I had to do was to remove the smtp server from the mail server settings, save it, and then re-add the smtp server and save it again. No service restarts or server restart required. Seemed to stop working after an upgrade of the VCSA. This tipped me off: https://www.ictstuff.info/vsphere-6-7-no-e-mail-notifications-from-vcenter/ .

Re: VCSA 6.5 does not send alerts to e-mail

HunvHunvHunv — Thu, 23 Apr 2020 06:08:25 GMT

This is the answer for me!

It was already not working in vCenter Appliance 6.5. We upgraded to 6.7 and it was still not working. After removing Servername and sender address, save the empty settings, and add them again everything is fine.

Better than editing the submit.cf where no one knows anything about in a year.

Re: VCSA 6.5 does not send alerts to e-mail

awingren — Fri, 01 May 2020 18:30:29 GMT

Thank you for suggesting WinSCP. This along with the instructions from Piki I got my alerts working too!

Cheers!

-Alicia

Re: VCSA 6.5 does not send alerts to e-mail

333555666 — Mon, 27 Mar 2023 15:20:23 GMT

I'm also having issues with this. I can SSH to my host IP, but not able to see a mail folder within /etc. I have tried PuTTY and WinSCP.

I'm connecting to my host IP, not the vCenter IP, is that my issue...? I'm unable to SSH to the vCenter IP and not sure how to enable it, if that's the case.

Re: VCSA 6.5 does not send alerts to e-mail

333555666 — Mon, 27 Mar 2023 15:37:35 GMT

Scrap the above. Hope this helps anyone else with this issue.

https://www.johnborhek.com/vmware/vmware-vsphere/vmware-vcenter/using-winscp-vmware-vcenter-server-appliance/

WinSCP unable to connect to VCSA.