topic Re: "Unable to connect to vCenter Inventory Service" in Web Client. I have tried resetting Inventory service database, with no change. in vCenter™ Server Discussions

"Unable to connect to vCenter Inventory Service" in Web Client. I have tried resetting Inventory service database, with no change.

entsol — Thu, 15 Mar 2018 14:18:26 GMT

We are on V6.0 U3 with TLS1.2 enabled only.

In the Web Client, selecting "Edit Settings" on VMs shows the same message and no options. Using vSphere client is ok.

The vCenter is an appliance.

Re: "Unable to connect to vCenter Inventory Service" in Web Client. I have tried resetting Inventory service database, with no change.

Yuva_1990 — Thu, 15 Mar 2018 17:53:30 GMT

Please try checking the inventory service logs on the appliance which might gives us more information regards to this issue

VMware Knowledge Base

Regards

Yuvaraj

Re: "Unable to connect to vCenter Inventory Service" in Web Client. I have tried resetting Inventory service database, with no change.

entsol — Fri, 16 Mar 2018 10:27:17 GMT

I have attacheed the inv-svc.log file.

Any help ?

Re: "Unable to connect to vCenter Inventory Service" in Web Client. I have tried resetting Inventory service database, with no change.

Yuva_1990 — Fri, 16 Mar 2018 15:12:22 GMT

Are we getting the same error message when we log in using administrato @vpshere.local account

Regards

Yuvaraj

Re: "Unable to connect to vCenter Inventory Service" in Web Client. I have tried resetting Inventory service database, with no change.

entsol — Fri, 16 Mar 2018 15:27:21 GMT

Yes, we get the same situation...I have attached a screen shot showing this.

Re: "Unable to connect to vCenter Inventory Service" in Web Client. I have tried resetting Inventory service database, with no change.

Yuva_1990 — Fri, 16 Mar 2018 15:36:07 GMT

Thanks for the logs can you please attach the virgo logs

Regards

Yuvaraj

Re: "Unable to connect to vCenter Inventory Service" in Web Client. I have tried resetting Inventory service database, with no change.

entsol — Fri, 16 Mar 2018 15:45:02 GMT

OK, done...vsphere_client_virgo.log attached

Re: "Unable to connect to vCenter Inventory Service" in Web Client. I have tried resetting Inventory service database, with no change.

RajeevVCP4 — Fri, 16 Mar 2018 19:47:24 GMT

Try this

VMware Knowledge Base

Re: "Unable to connect to vCenter Inventory Service" in Web Client. I have tried resetting Inventory service database, with no change.

entsol — Tue, 20 Mar 2018 09:59:34 GMT

I looked at that article and it says that it's pyurpose is for when the ?Inventory Service failes to start. However, our Inventory Service is started OK, yet vSphere Web Client still shows the Unable to connect error.

So I have not reset the Inventory database as I didn't think the article applied in our situation. What do you think ?