topic Re: Unable to Upload ESXi image to VUM 6.5 (VCSA) in VMware vCenter™ Discussions

Unable to Upload ESXi image to VUM 6.5 (VCSA)

TheITHollow — Sun, 05 Mar 2017 16:28:57 GMT

I deployed a brand new VCSA on version 6.5 recently. I updated the certificates to use my own certificate authority instead of the VMware self-signed certs.

When I try to use VUM to upgrade my ESXi hosts to 6.5 I'm unable to upload the iso through VUM.

When trying to upload the process starts and then fails with this screen and that's it.

I opened the request.log file from VUM on the VCSA and receive these "500" internal server errors.

I don't see any KB articles about this issue, but did find this post on reddit related to the same issue.vCSA 6.5 Update Manager Cannot Upload ISO : vmware

The article there suggests that the replaced Certificates could cause VUM to not be working properly. I found that I had issues with NSX connecting as well after I updated the certificates so I ran through this KB article to fix that issue: https://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=2132645

It did not fix the VUM issue

I'm hoping to find out if this is a bug and if anyone has found a workaround for this issue. Moreover, if VMware will be doing anything to fix these certificate problems.

vmEck ‌‌eyounis‌‌mikefoley‌

Re: Unable to Upload ESXi image to VUM 6.5 (VCSA)

vmEck — Mon, 06 Mar 2017 16:11:50 GMT

Hey Eric, I'm sharing this internally with some folks to see if we can get you an answer. Stay tuned and thanks for tagging us!

Re: Unable to Upload ESXi image to VUM 6.5 (VCSA)

JoshuaCustance — Tue, 07 Mar 2017 20:22:25 GMT

I am experiencing the same issue with upload, however, we have not changed the default certificates on the appliance.

Also of note is i see a similar issue when trying to upload files to a VMFS datastore. If i go to the HTML 5 client i am able to do so, so long as the file is not too big (< 4 gb).

Re: Unable to Upload ESXi image to VUM 6.5 (VCSA)

a_p_ — Tue, 07 Mar 2017 20:31:34 GMT

JoshuaCustance‌

The 4GB issue is a limitation with IE. Other browsers should work.

André

Re: Unable to Upload ESXi image to VUM 6.5 (VCSA)

TheITHollow — Wed, 08 Mar 2017 01:57:25 GMT

Additional DETAIL:

If you go to the https://VCENTERFQDN:9087/vum-fileupload/login URL I get the following in a web browser which suggests an issue with java?

HTTP ERROR 500

Problem accessing /vum-fileupload/login. Reason:

    Server Error

Caused by:

java.lang.NoClassDefFoundError: com/vmware/updatemanager/fileupload/LoginWorker$LoginWorkerException at java.lang.Class.getDeclaredConstructors0(Native Method) at java.lang.Class.privateGetDeclaredConstructors(Class.java:2671) at java.lang.Class.getConstructor0(Class.java:3075) at java.lang.Class.newInstance(Class.java:412) at org.eclipse.jetty.server.handler.ContextHandler$Context.createInstance(ContextHandler.java:2479) at org.eclipse.jetty.servlet.ServletContextHandler$Context.createServlet(ServletContextHandler.java:1327) at org.eclipse.jetty.servlet.ServletHolder.newInstance(ServletHolder.java:1220) at org.eclipse.jetty.servlet.ServletHolder.initServlet(ServletHolder.java:612) at org.eclipse.jetty.servlet.ServletHolder.getServlet(ServletHolder.java:496) at org.eclipse.jetty.servlet.ServletHolder.ensureInstance(ServletHolder.java:788) at org.eclipse.jetty.servlet.ServletHolder.prepare(ServletHolder.java:773) at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:578) at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143) at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:524) at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:226) at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1180) at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:511) at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:185) at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1112) at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141) at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:213) at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:119) at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:134) at org.eclipse.jetty.server.Server.handle(Server.java:524) at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:319) at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:253) at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:273) at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:95) at org.eclipse.jetty.io.ssl.SslConnection.onFillable(SslConnection.java:202) at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:273) at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:95) at org.eclipse.jetty.io.SelectChannelEndPoint$2.run(SelectChannelEndPoint.java:93) at org.eclipse.jetty.util.thread.strategy.ExecuteProduceConsume.executeProduceConsume(ExecuteProduceConsume.java:303) at org.eclipse.jetty.util.thread.strategy.ExecuteProduceConsume.produceConsume(ExecuteProduceConsume.java:148) at org.eclipse.jetty.util.thread.strategy.ExecuteProduceConsume.run(ExecuteProduceConsume.java:136) at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:671) at org.eclipse.jetty.util.thread.QueuedThreadPool$2.run(QueuedThreadPool.java:589) at java.lang.Thread.run(Thread.java:745) Caused by: java.lang.ClassNotFoundException: com.vmware.updatemanager.fileupload.LoginWorker$LoginWorkerException at java.net.URLClassLoader.findClass(URLClassLoader.java:381) at java.lang.ClassLoader.loadClass(ClassLoader.java:424) at java.lang.ClassLoader.loadClass(ClassLoader.java:357) at org.eclipse.jetty.webapp.WebAppClassLoader.loadClass(WebAppClassLoader.java:487) at org.eclipse.jetty.webapp.WebAppClassLoader.loadClass(WebAppClassLoader.java:428) ... 38 more

Caused by:

java.lang.ClassNotFoundException: com.vmware.updatemanager.fileupload.LoginWorker$LoginWorkerException at java.net.URLClassLoader.findClass(URLClassLoader.java:381) at java.lang.ClassLoader.loadClass(ClassLoader.java:424) at java.lang.ClassLoader.loadClass(ClassLoader.java:357) at org.eclipse.jetty.webapp.WebAppClassLoader.loadClass(WebAppClassLoader.java:487) at org.eclipse.jetty.webapp.WebAppClassLoader.loadClass(WebAppClassLoader.java:428) at java.lang.Class.getDeclaredConstructors0(Native Method) at java.lang.Class.privateGetDeclaredConstructors(Class.java:2671) at java.lang.Class.getConstructor0(Class.java:3075) at java.lang.Class.newInstance(Class.java:412) at org.eclipse.jetty.server.handler.ContextHandler$Context.createInstance(ContextHandler.java:2479) at org.eclipse.jetty.servlet.ServletContextHandler$Context.createServlet(ServletContextHandler.java:1327) at org.eclipse.jetty.servlet.ServletHolder.newInstance(ServletHolder.java:1220) at org.eclipse.jetty.servlet.ServletHolder.initServlet(ServletHolder.java:612) at org.eclipse.jetty.servlet.ServletHolder.getServlet(ServletHolder.java:496) at org.eclipse.jetty.servlet.ServletHolder.ensureInstance(ServletHolder.java:788) at org.eclipse.jetty.servlet.ServletHolder.prepare(ServletHolder.java:773) at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:578) at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143) at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:524) at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:226) at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1180) at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:511) at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:185) at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1112) at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141) at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:213) at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:119) at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:134) at org.eclipse.jetty.server.Server.handle(Server.java:524) at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:319) at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:253) at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:273) at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:95) at org.eclipse.jetty.io.ssl.SslConnection.onFillable(SslConnection.java:202) at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:273) at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:95) at org.eclipse.jetty.io.SelectChannelEndPoint$2.run(SelectChannelEndPoint.java:93) at org.eclipse.jetty.util.thread.strategy.ExecuteProduceConsume.executeProduceConsume(ExecuteProduceConsume.java:303) at org.eclipse.jetty.util.thread.strategy.ExecuteProduceConsume.produceConsume(ExecuteProduceConsume.java:148) at org.eclipse.jetty.util.thread.strategy.ExecuteProduceConsume.run(ExecuteProduceConsume.java:136) at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:671) at org.eclipse.jetty.util.thread.QueuedThreadPool$2.run(QueuedThreadPool.java:589) at java.lang.Thread.run(Thread.java:745)

vmEck‌

Re: Unable to Upload ESXi image to VUM 6.5 (VCSA)

TheITHollow — Wed, 08 Mar 2017 02:15:31 GMT

It turns out that a full restart of the VCSA appliance fixed the issue.

Maybe try a reboot if you're faced with the same issue.

Working screenshot below:

vmEck‌

Re: Unable to Upload ESXi image to VUM 6.5 (VCSA)

JoshuaCustance — Fri, 10 Mar 2017 18:20:43 GMT

Thanks for the update, and indeed a reboot of the VCSA resolved the issue.

Sometimes the simplest actions get the hard fought result.

Re: Unable to Upload ESXi image to VUM 6.5 (VCSA)

jfene72 — Tue, 25 Apr 2017 09:44:11 GMT

I was experiencing the same until I rebooted the vCSA after which I managed to upload the ISO. Was looking all over the place for a fix but rebooting the appliance was not on my thing to try list! 'The IT crowd' comes to mind.

[2017-04-25 09:22:00:361 'managedJetty' 140149099587328 INFO] [managedJetty, 368] Jetty: 2017-04-25 09:22:00.360:WARN:oejs.ServletHandler:qtp1066376662-9: Error for /vum-fileupload/login

[2017-04-25 09:22:00:362 'managedJetty' 140149099587328 INFO] [managedJetty, 368] Jetty: java.lang.NoClassDefFoundError: com/vmware/updatemanager/fileupload/LoginWorker$LoginWorkerException

[2017-04-25 09:22:00:362 'managedJetty' 140149100386048 INFO] [managedJetty, 368] Jetty: at java.lang.Class.getDeclaredConstructors0(Native Method)