topic Re: Snagit 2018 in App Volumes

Snagit 2018

LukaszDziwisz — Wed, 08 Aug 2018 22:10:30 GMT

HEllo Everyone,

Did anyone have any experience with installing Snagit 2018 on appstack. When I build an appstack, everything works great including on a packaging machine however once pushed to users when I try to launch the application I'm getting the following error:

Any advise would be greatly appreciated,

Re: Snagit 2018

Ray_handels — Thu, 09 Aug 2018 06:56:33 GMT

Could it be that the datastore path of SnagIt (we are not using 2018, but do have an older version running) is hardcoded?

Also keep in mind that anything in user context (so info in C:\USers and HKCU) is NOT stored in an appstack. If you do want to record this info use either UEM or a writable volume

Re: Snagit 2018

LukaszDziwisz — Thu, 09 Aug 2018 14:17:32 GMT

We are using writable volumes however I don't want to install it on each user manually. Hardcoding the datastore location is very possible. I have tried to create a folder on the root of the C and pointed the datastore location there but it still keeps using the path in the screenshot. If I put it on gold image it appears to be working properly. Any suggestions on how to resolve it?

Re: Snagit 2018

Ray_handels — Thu, 09 Aug 2018 14:22:29 GMT

If it does use hardcoded paths unfortunately no. I would suggest asking Snagit how to change it.

Normally they set these kinds of parameters in the registry. You could try and find that parameter and change the name of the user to %username%, it might just work..

Re: Snagit 2018

LukaszDziwisz — Thu, 09 Aug 2018 15:06:13 GMT

OK thank you Ray. I will keep this thread as un-answered and post solution once I hear back from them

Re: Snagit 2018

techguy129 — Fri, 10 Aug 2018 18:28:05 GMT

We have Snagit 2018 as an Appstack don't have this problem. Is it possible you have another snagit appstack mounting or you're capturing this with UEM?

However

You can use the TechSmith Deployment Tool to customize the automatic store path. I would input a path to a location outside of user profiles so the Appstack captures it.

TSC_DATA_ STORE_ LOCATION Enter the path to save the automatically stored files.

https://assets.techsmith.com/Docs/pdf-snagit/Snagit-2018-MSI-Installation-Guide.pdf

Re: Snagit 2018

LukaszDziwisz — Mon, 13 Aug 2018 17:57:11 GMT

We don't have another Snagit Appstack. That is the only one we have. I have tried to customize the msi using Deployment tool where I created a folder on the Root of C and gave users Modify permissions and pointed all three locations to custom folder located on C, however it didn't seem to take it. Is this what you did in your case? If not, can you please share where are you pointing those files to?

Re: Snagit 2018

techguy129 — Mon, 13 Aug 2018 19:16:45 GMT

I installed it out of the box without any changes. I am not capturing the datastore file with UEM for persistence so that may be the reason I'm not seeing the error. Its recreats the folder under %localappdata% whenever I open up the app.

Re: Snagit 2018

LukaszDziwisz — Mon, 13 Aug 2018 20:44:50 GMT

OK thank you. I will attempt it once again and post results. Here is the article I found. It does appear that if I'm doing a profile redirection including AppData then it will be a problem with Snagit, see below:

Snagit (Windows): Error: Failed to initialize the SnagIt datastore.... – TechSmith Support

Re: Snagit 2018

zhornsby221 — Fri, 04 Jun 2021 13:46:53 GMT

Has anyone resolved this? I am receiving the same error. all the settings are saved but the stored files will not persist