topic Re: Update Manager completely gone after updating vCenter 6.7 to 6.7-update01 in vSphere Upgrade & Install Discussions

Update Manager completely gone after updating vCenter 6.7 to 6.7-update01

perceptiv — Sat, 27 Oct 2018 15:24:37 GMT

All,

Weird thing happening.

I do an upgrade from 6.7 and all seems well, except the fact that there is no trace of the Update Manager tool after vCenter restarts.

In an attempt to solve this I did:

Re-register the Update Manager with /usr/lib/vmware-updatemgr/bin/updatemgr-utility.py register_vc
Resetting the database using /usr/lib/vmware-updatemgr/bin/updatemgr-utility.py reset-db and cleaning out the patchstore folder
Restarted vCenter

None of it helps. Rolling back, Update Manager re-appears without an issue and works fine.

So, after investigating a little more, I discovered one weird thing. After rolling back to 6.7.0-9433931 and checking that everything works fine, I go to the VCSA using SSH.

After I stage update 1 ISO using the VCSA console and run software-packages list --staged, this is the output I get:

VMware vCenter Server Appliance 6.7.0.14000

Type: vCenter Server with an embedded Platform Services Controller

Last login: Sat Oct 27 16:44:21 2018 from 10.x.y.z
Connected to service

    * List APIs: "help api list"
    * List Plugins: "help pi list"
    * Launch BASH: "shell"

Command> software-packages stage --iso --acceptEulas
[2018-10-27T17:12:40.300] : ISO mounted successfully
[2018-10-27T17:12:41.300] : Evaluating packages to stage...
[2018-10-27T17:12:41.300] : Verifying staging area
[2018-10-27T17:12:41.300] : ISO unmounted successfully
[2018-10-27T17:12:41.300] : Staging process completed successfully
Command>
Command>
Command> software-packages list --staged
[2018-10-27T17:12:54.300] :
        leaf_services: ['vmware-pod']
        thirdPartyInstallation: False
        rebootrequired: True
        buildnumber: 10244745
        productname: VMware vCenter Server Appliance
        summary: Update for VMware vCenter Server Appliance 6.7.0
        version_supported: ['6.7.0.10000', '6.7.0.11000', '6.7.0.12000']
        updateversion: True
        name: VC-6.7.0U1-Appliance-FP
        severity: Critical
        TPP_ISO: False
        category: Bugfix
        eulaAcceptTime: 2018-10-27 17:12:41 CEST
        kb: https://docs.vmware.com/en/VMware-vSphere/6.7/rn/vsphere-vcenter-server-671-release-notes.html#full_patch
        releasedate: October 16, 2018
        vendor: VMware, Inc.
        version: 6.7.0.20000
        size in MB: 1829
        tags: []
Command>

So, it seems this update is not supported on my version, although upgrading itself works without any issue other than Update Manager.

I haven't been able to find any article on this issue anywhere just yet, so any help in this regards is very much appreciated.

Re: Update Manager completely gone after updating vCenter 6.7 to 6.7-update01

dbalcaraz — Sat, 27 Oct 2018 17:19:57 GMT

Hi,

UM is fully supported on vSphere 6.7U1: VMware vSphere Update Manager 6.7 Update 1 Release Notes

Did you check if there is another update available?

VUM is integrated with vSphere so you shouldn't have a problem like that...

Did you check the logs from the vCenter when upgrading?

Re: Update Manager completely gone after updating vCenter 6.7 to 6.7-update01

perceptiv — Tue, 30 Oct 2018 09:46:01 GMT

Yes, I have seen the document. And yes, I know it is fully integrated in 6.7U1, that's the main reason to go for it.

There is no update to the one I have.

I'm a bit puzzled as to what log file to check for the upgrade results.

But from what I can see everything looks normal. I even see update manager events such as checking for notifications.

It's just that the shortcut to Update Manager and the Update Manager tabs are missing (both in HTML5 and FLEX) so there is no way of managing the updates.

Re: Update Manager completely gone after updating vCenter 6.7 to 6.7-update01

dbalcaraz — Tue, 30 Oct 2018 09:56:15 GMT

You can't see this tab? https://www.vladan.fr/wp-content/uploads/images/VMware-vSphere-Update-Manager.jpg

Re: Update Manager completely gone after updating vCenter 6.7 to 6.7-update01

perceptiv — Tue, 30 Oct 2018 12:58:48 GMT

Exactly. I can see it in 6.7, but not in 6.7 Update 1

Re: Update Manager completely gone after updating vCenter 6.7 to 6.7-update01

perceptiv — Tue, 30 Oct 2018 13:44:21 GMT

As you can see the Update Manager does not show up on the Home screen (at the left), nor at the Shortcuts menu.

It also does not appear in the various tabs.

Re: Update Manager completely gone after updating vCenter 6.7 to 6.7-update01

dbalcaraz — Tue, 30 Oct 2018 16:08:09 GMT

All right, did you check if the Extension service is started ?

Re: Update Manager completely gone after updating vCenter 6.7 to 6.7-update01

IRIX201110141 — Wed, 31 Oct 2018 06:33:01 GMT

There was a posting about the exactly same issue here last week. Not not if a solution was found. I suggest to open a support request.

Regards,

Joerg

Re: Update Manager completely gone after updating vCenter 6.7 to 6.7-update01

mc1903cae — Wed, 02 Oct 2019 17:03:22 GMT

Hi,

Did you ever get a solution to this? I am having the same issue after upgrading from vCenter 6.7U2 to 6.7U3, via the VAMI download update.

Cheers,

Martin

Re: Update Manager completely gone after updating vCenter 6.7 to 6.7-update01

mc1903cae — Thu, 03 Oct 2019 23:06:03 GMT

After many hours of google-looping searches and several restored vCenter appliances, I found a fix (that works for me at least).

Credit to Shrikant @ https://virtuallyvtrue.com/2019/07/10/post-upgrading-to-vcenter-server-appliance-6-7-update-1-update-manager-plug-in-mis…

First step is to spin up a new temp vCenter server, on a different IP/FQDN, to the exact same version/build as your broken vCenter server and follow the steps in the link or those below for step-by-step guide.

IMPORTANT: Take a backup of your 'broken' vCenter Server via the VAMI before starting, just in case!

Then, on the New Temp vCenter Server:

Enable SSH

Connect via SSH (Use PuTTY or similar) as root

Enable the shell

Execute the command: chsh -s /bin/bash

Connect via SCP (Use WinSCP or similar) as root

Browse to the following directory: /etc/vmware/vsphere-ui/cm-service-packages/com.vmware.cis.vsphereclient.plugin

Copy the 3 sub-directories below (your version numbers may differ as these are from a v6.7u3 VCSA) to a temp location on your local PC.

com.vmware.fallback.mixed-6.5.0

com.vmware.vcIntegrity.vcIntegrity-6.7.0.41905

com.vmware.vum.client-6.7.0.41905

Next, on your 'broken' vCenter Server:

Enable SSH

Connect via SSH as root

Enable the shell

Execute the command: chsh -s /bin/bash

Connect via SCP as root

Browse to the following directory: /etc/vmware/vsphere-ui/cm-service-packages/com.vmware.cis.vsphereclient.plugin

Rename the 3 existing directories to .bak (Again, your versions numbers may differ. There may be additional directories - do not touch these)

com.vmware.fallback.mixed-6.5.0.bak

com.vmware.vcIntegrity.vcIntegrity-6.7.0.41703.bak

com.vmware.vum.client-6.7.0.41703.bak

Copy the 3 directories from the temp location on your local PC into the same directory on the vCenter Server

Execute the command: cd /etc/vmware/vsphere-ui/cm-service-packages/com.vmware.cis.vsphereclient.plugin

Execute the command: chown vsphere-ui:users *

Execute the command: ls -l

Confirm the user:group permissions have been updated to vsphere-ui:users for each subdirectory

root@mc-vcsa-v-101 [ /etc/vmware/vsphere-ui/cm-service-packages/com.vmware.cis.vsphereclient.plugin ]# ls -l

total 28

drwxr-xr-x 3 vsphere-ui users 4096 Oct 3 23:10 com.vmware.fallback.mixed-6.5.0

drwxrwx--- 3 vsphere-ui users 4096 Oct 3 23:01 com.vmware.fallback.mixed-6.5.0.bak

drwxrwx--- 3 vsphere-ui users 4096 Oct 3 23:10 com.vmware.imagebuilder.imagebuilder-6.7

drwxrwx--- 3 vsphere-ui users 4096 Sep 28 11:11 com.vmware.vcIntegrity.vcIntegrity-6.7.0.41703.bak

drwxr-xr-x 3 vsphere-ui users 4096 Oct 3 23:10 com.vmware.vcIntegrity.vcIntegrity-6.7.0.41905

drwxrwx--- 3 vsphere-ui users 4096 Sep 28 10:49 com.vmware.vum.client-6.7.0.41703.bak

drwxr-xr-x 3 vsphere-ui users 4096 Oct 3 23:09 com.vmware.vum.client-6.7.0.41905

root@mc-vcsa-v-101 [ /etc/vmware/vsphere-ui/cm-service-packages/com.vmware.cis.vsphereclient.plugin ]#

Reboot the vCenter Server.

Once it has fully booted, login and you should see the Update Manager plugin once more.

Hope this helps someone.

Martin

Re: Update Manager completely gone after updating vCenter 6.7 to 6.7-update01

jgullo — Sat, 23 Nov 2019 00:01:12 GMT

I believe it may be more nuanced than this, following an upgrade a single file in each folder was modified. It's an esa file which the "file" utility lists as a java archive data file. See the file modification dates (which is following a VCSA upgrade where my update plugin is still missing) If I could get the original esa files, I'd try just replacing those and seeing if it works:

root@vcenter [ /etc/vmware/vsphere-ui/cm-service-packages/com.vmware.cis.vsphereclient.plugin ]# ls -as1lR

total 32

4 drwxrwx--- 8 vsphere-ui users 4096 Nov 22 23:26 .

4 drwxrwx--- 3 vsphere-ui root 4096 Jul 18 12:24 ..

4 drwxrwx--- 3 vsphere-ui users 4096 Nov 22 20:47 com.vmware.fallback.mixed-6.5.0

4 drwxrwx--- 3 vsphere-ui users 4096 Nov 20 23:31 com.vmware.vcIntegrity.vcIntegrity-6.7.0.41422

4 drwxrwx--- 3 vsphere-ui users 4096 Nov 20 23:31 com.vmware.vum.client-6.7.0.41422

./com.vmware.fallback.mixed-6.5.0:

total 64

4 drwxrwx--- 3 vsphere-ui users 4096 Nov 22 20:47 .

4 drwxrwx--- 8 vsphere-ui users 4096 Nov 22 23:26 ..

24 -rw-r--r-- 1 vsphere-ui users 20892 Nov 22 20:47 com.vmware.fallback.mixed-6.5.0.esa

24 -rwxrwx--- 1 vsphere-ui users 21046 Dec 19 2018 com.vmware.fallback.mixed-6.5.0.zip

4 -rwxrwx--- 1 vsphere-ui users 490 Dec 19 2018 plugin-package.xml

4 drwxrwx--- 2 vsphere-ui users 4096 Dec 19 2018 plugins

./com.vmware.fallback.mixed-6.5.0/plugins:

total 32

4 drwxrwx--- 2 vsphere-ui users 4096 Dec 19 2018 .

4 drwxrwx--- 3 vsphere-ui users 4096 Nov 22 20:47 ..

24 -rwxrwx--- 1 vsphere-ui users 23498 Dec 19 2018 mixed-mode-support-service-6.1.0.jar

./com.vmware.vcIntegrity.vcIntegrity-6.7.0.41422:

total 9128

4 drwxrwx--- 3 vsphere-ui users 4096 Nov 20 23:31 .

4 drwxrwx--- 8 vsphere-ui users 4096 Nov 22 23:26 ..

4556 -rw-r--r-- 1 vsphere-ui users 4664214 Nov 20 23:31 com.vmware.vcIntegrity.vcIntegrity-6.7.0.41422.esa

4556 -rwxrwx--- 1 vsphere-ui users 4664151 Dec 19 2018 com.vmware.vcIntegrity.vcIntegrity-6.7.0.41422.zip

4 -rwxrwx--- 1 vsphere-ui users 665 Dec 19 2018 plugin-package.xml

4 drwxrwx--- 2 vsphere-ui users 4096 Nov 20 23:31 plugins

./com.vmware.vcIntegrity.vcIntegrity-6.7.0.41422/plugins:

total 4672

4 drwxrwx--- 2 vsphere-ui users 4096 Nov 20 23:31 .

4 drwxrwx--- 3 vsphere-ui users 4096 Nov 20 23:31 ..

396 -rwxrwx--- 1 vsphere-ui users 403798 Dec 19 2018 updatemanager-6.1.0.jar

40 -rwxrwx--- 1 vsphere-ui users 37403 Dec 19 2018 updatemanager-adapter-6.1.0.jar

3676 -rwxrwx--- 1 vsphere-ui users 3763854 Dec 19 2018 updatemanager-ui-war-6.1.0.war

12 -rwxrwx--- 1 vsphere-ui users 8916 Dec 19 2018 vc-adapter-6.1.0.jar

540 -rwxrwx--- 1 vsphere-ui users 549959 Dec 19 2018 vum-vmodl-6.1.0.jar

./com.vmware.vum.client-6.7.0.41422:

total 3732

4 drwxrwx--- 3 vsphere-ui users 4096 Nov 20 23:31 .

4 drwxrwx--- 8 vsphere-ui users 4096 Nov 22 23:26 ..

1860 -rw-r--r-- 1 vsphere-ui users 1901228 Nov 20 23:31 com.vmware.vum.client-6.7.0.41422.esa

1856 -rwxrwx--- 1 vsphere-ui users 1900213 Dec 19 2018 com.vmware.vum.client-6.7.0.41422.zip

4 -rwxrwx--- 1 vsphere-ui users 666 Dec 19 2018 plugin-package.xml

4 drwxrwx--- 2 vsphere-ui users 4096 Dec 19 2018 plugins

./com.vmware.vum.client-6.7.0.41422/plugins:

total 1992

4 drwxrwx--- 2 vsphere-ui users 4096 Dec 19 2018 .

4 drwxrwx--- 3 vsphere-ui users 4096 Nov 20 23:31 ..

216 -rwxrwx--- 1 vsphere-ui users 220014 Dec 19 2018 vum-api-6.7.0.20000-SNAPSHOT.jar

44 -rwxrwx--- 1 vsphere-ui users 43235 Dec 19 2018 vum-connectivity-6.7.0.20000-SNAPSHOT.jar

152 -rwxrwx--- 1 vsphere-ui users 152124 Dec 19 2018 vum-service-6.7.0.20000-SNAPSHOT.jar

1032 -rwxrwx--- 1 vsphere-ui users 1053808 Dec 19 2018 vum-ui-6.7.0.20000-SNAPSHOT.war

540 -rwxrwx--- 1 vsphere-ui users 550480 Dec 19 2018 vum-vmodl-6.7.0.20000-SNAPSHOT.jar

Re: Update Manager completely gone after updating vCenter 6.7 to 6.7-update01

jgullo — Mon, 25 Nov 2019 18:54:08 GMT

We had to replace the entire directory to make this work. As an update, the chown command must be recursive:

chown -R vsphere-ui:users *