topic Re: New to HP servers, are these log entries normal? in ESXi Discussions

New to HP servers, are these log entries normal?

FreddyFredFred — Sun, 19 Mar 2017 17:49:13 GMT

I'm setting up some new HP servers for the first time (normally use Dell) with the HP iso for ESXI 6.5. I'm checking the logs to make sure everything is ok and I'm seeing the following in the vmkernel.log every hour:

2017-03-19T16:47:17.479Z cpu17:409028)FSS: 6751: Failed to open file 'hpilo-d0ccb0'; Requested flags 0x5, world: 409028 [sfcb-smx], (Existing flags 0x5, world: 409033 [sfcb-smx]): Busy

2017-03-19T16:51:13.325Z cpu45:66167)nhpsa: hpsa_vmkScsiCmdDone:5238: Sense data: error code: 0x70, key: 0x5, info:00 00 00 00 , cmdInfo:00 00 00 00 , CmdSN: 0x741, worldId: 0x109ea, Cmd: 0x85, ASC: 0x20, ASCQ: 0x0

2017-03-19T16:51:13.325Z cpu45:66167)nhpsa: hpsa_vmkScsiCmdDone:5238: Sense data: error code: 0x70, key: 0x5, info:00 00 00 00 , cmdInfo:00 00 00 00 , CmdSN: 0x742, worldId: 0x109ea, Cmd: 0x4d, ASC: 0x20, ASCQ: 0x0

2017-03-19T17:21:13.303Z cpu45:91639)nhpsa: hpsa_vmkScsiCmdDone:5238: Sense data: error code: 0x70, key: 0x5, info:00 00 00 00 , cmdInfo:00 00 00 00 , CmdSN: 0x744, worldId: 0x109ea, Cmd: 0x85, ASC: 0x20, ASCQ: 0x0

2017-03-19T17:21:13.303Z cpu37:66507)ScsiDeviceIO: 2948: Cmd(0x439d492785c0) 0x85, CmdSN 0x744 from world 68074 to dev "naa.600508b1001c56e2fbfb8539fd961571" failed H:0x0 D:0x2 P:0x0 Valid sense data: 0x5 0x20 0x0.

2017-03-19T17:21:13.303Z cpu45:91639)nhpsa: hpsa_vmkScsiCmdDone:5238: Sense data: error code: 0x70, key: 0x5, info:00 00 00 00 , cmdInfo:00 00 00 00 , CmdSN: 0x745, worldId: 0x109ea, Cmd: 0x4d, ASC: 0x20, ASCQ: 0x0

There's a raid card in the server and two drives in raid 1 where ESXi is installed. Are these log entries about hpsa and ilo expected and normal?

Re: New to HP servers, are these log entries normal?

rshell — Mon, 20 Mar 2017 15:07:19 GMT

Fred,

I have also noticed these errors in our HP environment as well. In regards to the sense data error, it appears that they may be due to a device (CD/DVD) that does not support rescan. Check out this KB, which says the messages are normal and can be ignored. Additionally, when researching this issue I also found this ESXi SCSI Sense Code Decoder that may be helpful. In regards to the failed hp-ilo file open, I have yet to find the cause of a possible lock.

Re: New to HP servers, are these log entries normal?

admin — Tue, 21 Mar 2017 07:03:49 GMT

you can translate it to below form

Valid sense data : 0x5 0x20 0x0

This message is generated because your disk or device does not support 0x85 command. 0x85 is ATA PASS-THROUGH(16)

you can safely ignore it.

Understanding SCSI Check Conditions in VMkernel logs during rescan operations (1010244) | VMware KB

ASQ/ASCQ 0x20/0x0 is Invalid Command Operation Code
ASQ/ASCQ 0x24/0x0 is Invalid Field in CDB (Command Descriptor Block)

This is not necessarily a problem. Some devices do not and cannot provide the requested information

If the storage device is otherwise working correctly, the log messages can be ignored.

Re: New to HP servers, are these log entries normal?

manzukic — Fri, 01 Sep 2017 12:27:17 GMT

were experiencing the exact same issue...

2017-08-31T09:16:17.372Z cpu31:68164)FSS: 6766: Failed to open file 'hpilo-d0ccb0'; Requested flags 0x5, world: 68164 [sfcb-smx], (Existing flags 0x0, world: 0 [unknown]): Busy

2017-08-31T09:16:17.385Z cpu21:68164)ilo : Open could not dequeue a packet

2017-08-31T09:16:17.385Z cpu21:68164)FSS: 6766: Failed to open file 'hpilo-d0ccb1'; Requested flags 0x5, world: 68164 [sfcb-smx], (Existing flags 0x0, world: 0 [unknown]): Busy

2017-08-31T09:16:17.399Z cpu31:68164)ilo : Open could not dequeue a packet

2017-08-31T09:16:17.400Z cpu31:68164)FSS: 6766: Failed to open file 'hpilo-d0ccb2'; Requested flags 0x5, world: 68164 [sfcb-smx], (Existing flags 0x0, world: 0 [unknown]): Busy

ive opened a support request with vmware but so far havent been able to resolve the issue.

we are running the custom HPE iso for 6.5u1

vmware suggested to install the latest AMS bundle pack... so you can try this, but it did not resolve our issue.

http://h20566.www2.hpe.com/hpsc/swd/public/detail?sp4ts.oid=7271228&swItemId=MTX_273a2cb9e7484b51aab09c4a49&swEnvOid=4234#tab-history

vmware pointed me to this as well.. but this doesnt resolve the issue either. the article is for esxi 5.x but they said it relates to 6.5 as well

https://h20566.www2.hpe.com/hpsc/doc/public/display?sp4ts.oid=5261094&docLocale=en_US&docId=emr_na-c03624914

also updating ilo to the latest version did not fix the issue.

my request with vmware is on going.

Re: New to HP servers, are these log entries normal?

ikimery — Thu, 12 Oct 2017 14:02:47 GMT

Hello,

I was just wondering if you were ever able to resolve this issue? We are also seeing this in our environment as we upgrade to the Custom HP ESXi 6.5U1.

Thanks

Re: New to HP servers, are these log entries normal?

roland_geiser — Fri, 16 Feb 2018 10:03:47 GMT

Hello

Same issue here, we are running ESXi 6.5 U1 with the latest HPE Agents and every host is logging the event between 20 and 60 times per 24 hours. According to HPE, these log entries can be ignored: HPE Support document - HPE Support Center

Re: New to HP servers, are these log entries normal?

ashishsingh1508 — Wed, 21 Mar 2018 18:14:34 GMT

Do we have any update on the issue mentioned here?

If I decode the sense data in below error

nhpsa: hpsa_vmkScsiCmdDone:5239: Sense data: error code: 0x70, key: 0x5, info:00 00 00 00

I get this

LOGICAL UNIT DOES NOT RESPOND TO SELECTION

Re: New to HP servers, are these log entries normal?

MightyGorilla — Wed, 26 Sep 2018 14:34:06 GMT

We're seeing the same log entries on an ESXi 6.7 host, using the HP custom ESXi image.