topic Re: HCX not connecting to cloud SDDC in HCX Discussions

HCX not connecting to cloud SDDC

wilgee — Wed, 27 Sep 2023 18:25:28 GMT

I am getting the below error when trying to connect to cloud SDDC. Running 6.7 on prem and 7.0 in cloud. It was working until recently. I have HCX version 4.6. I am able to ping cloud from on prem. No firewall issues. Has anybody seen this before?

Communication to HCX service is broken for more than grace time.

Re: HCX not connecting to cloud SDDC

edwin_arcilla — Thu, 28 Sep 2023 19:07:49 GMT

Does this mean that site pairing has not been established yet?

Re: HCX not connecting to cloud SDDC

wilgee — Thu, 28 Sep 2023 19:38:35 GMT

Its been paired. It was working until a couple of weeks ago.

Re: HCX not connecting to cloud SDDC

ChrisFD2 — Fri, 29 Sep 2023 08:26:15 GMT

This means that the HCX Manager where you are seeing the error message is unable to communicate with HCX cloud services. Check proxy and internet connectivity from the manager.

https://docs.vmware.com/en/VMware-HCX/4.7/hcx-user-guide/GUID-920242B3-71A3-4B24-9ACF-B20345244AB2.html

If that doesn't resolve it, then raise an SR.