topic Re: Invalid Address Line, city, zip/postal code, country/territory combination. in Technical Community Resources and Help Discussions

Invalid Address Line, city, zip/postal code, country/territory combination.

thanate0 — Mon, 14 Nov 2022 09:59:23 GMT

I want to change my profile name, Lastname city bangkok thailand

the system error Invalid Address Line, city, zip/postal code, country/territory combination.

Re: Invalid Address Line, city, zip/postal code, country/territory combination.

SomkiatJ — Fri, 18 Nov 2022 09:45:16 GMT

I have this problem too.

Re: Invalid Address Line, city, zip/postal code, country/territory combination.

Kittikorn — Mon, 21 Nov 2022 10:42:05 GMT

Me Too.

Can't change address to Lamphun Thailand

Re: Invalid Address Line, city, zip/postal code, country/territory combination.

dalkilic — Mon, 21 Nov 2022 11:51:28 GMT

Same problem..

Re: Invalid Address Line, city, zip/postal code, country/territory combination.

JC27 — Mon, 21 Nov 2022 15:23:13 GMT

Same issue here, for an address in the Republic of Ireland. Address is as specified by the national post office so 100% valid. Tried various variations (space, no space, etc.), same issue. So it seems their address validation system is broken for quite a few countries.

The irony of it is that they pulled these details from their own database (existing customer) but would not ingest it back when the additional field (re. job title etc.) had been filled.

Doing this to get a free license for Fision Player 13.

@VMware could you fix this please? Thank you.

Re: Invalid Address Line, city, zip/postal code, country/territory combination.

JC27 — Mon, 21 Nov 2022 15:28:43 GMT

Please note that this is the same issue as an older thread "Can't create customer connect account", so worth tracking both. I have also seen someone discussing this issue on a different forum / social platform, suggesting a workaround which is not satisfactory.

Re: Invalid Address Line, city, zip/postal code, country/territory combination.

JC27 — Mon, 21 Nov 2022 16:00:44 GMT

Problem solved - the validation system makes silly assumptions and for example, expects all addresses (for address 1) to start with a number. Even though our address has no numbers (as per the national post office and national postcode authorities - I double checked), I added a unmber ("1") and the form correctly submitted. This may (or may not) work for you, but worth a try.

Another warning: the way the error is reported pointed to an issue with the postcode (Eircode for us) when in fact the issue was with Address Line 1. Good luck.

To VMWare: our addresses are not incorrect/incomplete, the address validation system is just broken for certain countries.

Re: Invalid Address Line, city, zip/postal code, country/territory combination.

sahindirek — Mon, 21 Nov 2022 17:23:44 GMT

It accepts German addresses as valid. For example: Berlin Humboldt University address.

Key can be obtained after address verification.

Re: Invalid Address Line, city, zip/postal code, country/territory combination.

tanajikharbad — Thu, 24 Nov 2022 08:19:58 GMT

for address 1 to start with any number

Re: Invalid Address Line, city, zip/postal code, country/territory combination.

shpionick — Fri, 25 Nov 2022 20:43:05 GMT

You are right, instead of pointing to [ Address Line 1 ] it is complaining about ZIP code.
In my case I did not put number of building. And name of street was not enough. After I add number, it found 2 similar addresses and asked me to choose one.
All works once it matches user's input with its DB.

Re: Invalid Address Line, city, zip/postal code, country/territory combination.

NT14 — Wed, 30 Nov 2022 07:59:35 GMT

This worked !!

Re: Invalid Address Line, city, zip/postal code, country/territory combination.

SMT1 — Wed, 14 Dec 2022 05:16:00 GMT

The same issue address with Myanmar.
When I type the address as United States, Oregon, it is OK.

Re: Invalid Address Line, city, zip/postal code, country/territory combination.

muratunver — Mon, 19 Dec 2022 17:22:24 GMT

Same issue continue for me in Turkey

Re: Invalid Address Line, city, zip/postal code, country/territory combination.

ReteInformatica — Wed, 21 Dec 2022 17:33:47 GMT

I also used data from the University of Berlin. But is it possible that one cannot put one's data, right, and no one does not solve the problem?

Re: Invalid Address Line, city, zip/postal code, country/territory combination.

alpiko — Wed, 28 Dec 2022 08:13:00 GMT

same issue here, finally I chose to be in Afghanistan and system couldn't check the postal addresses

Re: Invalid Address Line, city, zip/postal code, country/territory combination.

Pongparit — Fri, 06 Jan 2023 03:45:12 GMT

Hi, I just have a same problem when I register an account.

so, I use "Krung Thep" instead "Bangkok" and address line just use address number without any "/" or "-"

it's work for me.

Re: Invalid Address Line, city, zip/postal code, country/territory combination.

SS19 — Fri, 06 Jan 2023 07:36:20 GMT

I EXAMINED ALL THE SOLUTIONS SUGGESTED BY OTHERS AND EVEN MY COMBINATIONS ALSO AND REACHED ON THE CONCLUSION THAT THERE IS NO ANY ERROR IN THE WEBSITE BUT THERE IS A RESTRICTION THAT EVERYBODY SHOULD ENTER THREE DIGIT NUMBER LIKE 555 AND FOLLOWED BY ADDRESS IN ADDRESS 1 COLUMN ONLY FOR EXAMPLE I ENTERED 555 RING ROAD ONLY THEN IT IS ACCEPTING THE INDIA PIN/ZIP CODES ALSO

SCREEN SHOT OF ADDRESS SUBMITTED

Suggested Address

554 Ring Road

Delhi, Delhi

India 110054

FOR ANY CLARIFICATION CONTACT +919968799889 yadavraosanjeev@gmail.com

Re: Invalid Address Line, city, zip/postal code, country/territory combination.

sdarbey — Tue, 28 Feb 2023 10:30:18 GMT

No matter what I try it does not work, but thanks for sharing. As it has been going on for at least three months, I don;t think VMware are too concerned.

Regards and thanks again

Re: Invalid Address Line, city, zip/postal code, country/territory combination.

ZbigiBo — Wed, 19 Apr 2023 19:56:32 GMT

Adding digits at the beginning of address line 1 has not helped, but it worked after adding in the city field, the postal code number after the city name, so instead of "Dublin" I have typed "Dublin 15" and then it suggested me a list from which I could select the correct address.

I am located in Dublin in Ireland but looking at the other comments this might not be a working solutions for other locations.

Re: Invalid Address Line, city, zip/postal code, country/territory combination.

KingKiriku — Fri, 19 May 2023 05:12:14 GMT

My account can nof update do this invalid zip code.