topic Re: I need help reactivating my account...I deactivate it by mistake in Technical Community Resources and Help Discussions

I need help reactivating my account...I deactivate it by mistake

dguevara1988 — Sat, 26 Feb 2022 06:09:11 GMT

Hopefully, someone from support can see my message. I have an account that I deactivated in Customer Connect Login. I tried the RESET MY PASSWORD option and that says "your account is deactivated contact Support" when I called Support, the message says to click on RESET MY PASSWORD. I tried calling the support phone number but I keep getting kicked out, dropped calls, and I am not able to get support on the phone. I was invited by another user with an email but I did not get my account updated with the account information so to troubleshoot I decided to deactivate my account thinking that I would be able to activate it again. Please help!!!

I am not able to access Customer Connect to open support tickets.

Re: I need help reactivating my account...I deactivate it by mistake

scott28tt — Sat, 26 Feb 2022 06:11:15 GMT

VMTN is a user community, if you need to contact the support team you need to go through the proper channels: https://www.vmware.com/support/contacts.html

Re: I need help reactivating my account...I deactivate it by mistake

dguevara1988 — Sat, 26 Feb 2022 06:15:04 GMT

Hi Scott28tt, I have tried the proper channels and is not working. I cannot get anyone on the phone and my account is deactivated so I cannot submit any tickets. I got the account when I took my Administrator training but now I need it for my job to open tickets and I am not able to get support at all.

Re: I need help reactivating my account...I deactivate it by mistake

scott28tt — Sat, 26 Feb 2022 11:38:38 GMT

There are no routes to the Support team through VMTN, the area of VMTN where you posted this thread is to get help with VMTN itself.

Re: I need help reactivating my account...I deactivate it by mistake

dguevara1988 — Fri, 04 Mar 2022 16:42:08 GMT

I was able to get in. Someone from our contact reached out to licensing and they fixed the issue. I wished there was a way to reach support without going through hoops but it is what it is I guess.

Re: I need help reactivating my account...I deactivate it by mistake

AleSalvini — Mon, 04 Sep 2023 18:56:19 GMT

I have the same problem. How can I fix?