Converting a Machine with VMware Converter error: Unable to obtain hardware information for the selected machine

Converting a Machine with VMware Converter error: Unable to obtain hardware information for the selected machine

NOTE: This article is only for a specific scenario. If you need help with problems that not fit this scenario, check here, or send me a direct message, or even contact me at twitter: @mtsoares42

Scenario:

  •     VMware Converter 5.0 Standalone;
  •     Windows 2003 Server physical machine;
  •     When trying to convert the machine, the error "Unable to obtain hardware information for the selected machine." was seen on the conversion wizard. Remote or local installation,same error.

In the Converter Agent logs, located at %ALLUSERSPROFILE%\VMware\VMware vCenter Converter Standalone Agent\logs\vmware-converter-agent-1.log could see:

2013-06-10T16:52:32.997-03:00 [04488 warning 'Default'] Failed to get capacity for \\.\PhysicalDrive0: error opening disk device: The process cannot access the file because it is being used by another process (32) 2013-06-10T16:52:32.997-03:00 [04488 warning 'Default'] Skipping hard disk '\\.\PhysicalDrive0' 2013-06-10T16:52:32.997-03:00 [04488 warning 'Default'] Failed to get capacity for \\.\PhysicalDrive1: error opening disk device: The process cannot access the file because it is being used by another process (32) 2013-06-10T16:52:32.997-03:00 [04488 warning 'Default'] Skipping hard disk '\\.\PhysicalDrive1' .... 2013-06-10T16:52:32.997-03:00 [04488 error 'Default'] [LiveWindowsComputer] Unable to find any disks attached to the computer.

No antivirus installed, hmmm.... using local administrator credentials, full access. Using Windows Explorer could access both volumes, C: and D:.

Verified services: HP Insight Manager running. Just stopped all HP related services and voilá, conversion working.

Hope this helps Smiley Happy

With Guilherme Pfeifer's collaboration. If you need this post in spanish, click here.

Comments

Thank you Marcelo, you show me the way Smiley Happy  very helpful.

I must stop also HP Insight Storage Agents to solve this issue.

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Last update:
‎08-24-2013 02:09 PM
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