Support request?

[wdeboer]

When should I expect to get a answer on a submitted support request for VMWare Fusion?

Nothing heard since 11th of April....

[Andreas_Masur]

When should I expect to get a answer on a submitted

support request for VMWare Fusion?

Nothing heard since 11th of April....

Well...I actually got a very fast response both by mail and within the forums....turn-around-time far less than 24 hours.

Did you get a response by mail indicating the SR number? If yes, can you post that here? If not, can you roughly descibe the support request? I am sure Pat Lee is more than happy to provide you with an answer what the status of the SR is.

Ciao, Andreas

[wdeboer]

My SR# is 186685701 its about Bluetooth and Serial ports, though

[Pat_Lee]

I contacted support and they said they would be in contact with you.

Pat

[wdeboer]

I woud like to mention that I still haven't heard anything back from them. Silence. Even my question for feedback in that Siebel website. Nothing... those 24 hours are long gone

[Harliv]

You should have heard something back regarding the service request you have filed.

Thanks for your participation in the VMware Fusion Beta.

[mhornyak]

I'm missing a reply to a support request too--I'll have some free time the week after next, so if the engineers want me to start reproducing things, it's a good time to ask. (SR#: 186803709, reboot on Mac sleep when VMware is running)

[Andreas_Masur]

One thing that just came to my mind...if you provide an email address covered by a spam filter it might be worthwile to check whether the response got stuck there for whatever reason....

Ciao, Andreas

[wdeboer]

I responsed. Send the stuff they wanted :smileygrin:

[wdeboer]

Awaiting for a reply.

[wdeboer]

How can I contact VMWare? Because via this websystem doesn't really help a lot. At the moment it seems like I have to wait more then a week between replies. I think I will install Bootcamp.

[Andreas_Masur]

How can I contact VMWare? Because via this websystem

doesn't really help a lot. At the moment it seems

like I have to wait more then a week between replies.

I think I will install Bootcamp.

Well...the best thing is the forums in my eyes...however, I have not heard for quite some time on my SR before I got an email asking for same things in that regard. So, I guess that they are just busy preparing the next Beta and working through all SRs. Just be patient...

Ciao, Andreas