Problem with getting a VDI for some users

[ZbyszekS]

Hi,

we have just started to test our VDI deployment on a bigger pool of people. After just few minutes I got information from some of the users that they are not able to get VDI session and below error prompts:

The View agent reports that this desktop source is unable to accept connections. Please CONTACT your system administrator.

We are using VMware Horizon Enterprise 8 (2006) and blast protocol.

What I then found is that HTML Access works and via browser users are getting VDI properly.

The only way to make it working for those users was to use HTML Access or tu disable/uncheck the following option on the Horizon Client:

Allow H.264 Decoding

My question is: had someone already a simillar problem? Can it be caused by slow Network connectivity? Is there any Solution to that issue?

Thanks

Zbyszek

[vJoeG]

What version of the Horizon Client do your end-users have installed?

Am I reading your post correct that any HTML access is working ok but Client isn't unless you disable H.264 in the properties?

I have not seen behavior like this to date with customers or labs but wanted to check versions and help further.

[ZbyszekS]

Hi,

We are using the newest client version 8

Regards

[domdsouza]

It sounds like you have some ports blocked on some segments of your environment. I wonder if the H.264 Decoding might be a coincidence.