VMware Cloud Community
prateekpatalVCP
Enthusiast
Enthusiast

SRM 5.0- repair installation failed with error.

Hi All,

While repairing SRM 5.0, I am getting below error msg.

pastedImage_1.png

Error in SRM LOGS:

Prateek
7 Replies
ashilkrishnan
VMware Employee
VMware Employee

Hi Prateek,

This version is way out of support. You should be upgrading the environment to a supported version.

Any reason why you are trying to repair the installation ? If the installation has issues, you can always un-install and re-install pointing to existing database.

Reply
0 Kudos
prateekpatalVCP
Enthusiast
Enthusiast

Hi Ashil,

Thanks for replying.

No plans to upgrade.

I am not able to connect srm from the vcenter server also unable to start srm service. tried fresh installation before but no luck.

Prateek
Reply
0 Kudos
ashilkrishnan
VMware Employee
VMware Employee

Not sure, if you will get any information about errors reported in this version and mostly you will be on your own.  If you are trying to do a fresh install, you can try the following:

1. Clear any leftover installations from add/remove programs

2. Rename SRM folders/directory within SRM server

3. Try SRM installation

Hope that will help

Reply
0 Kudos
scott28tt
VMware Employee
VMware Employee

SRM 5.5 went out of support in 2018, 5.0 isn't even listed in the Lifecycle Product Matrix​ it is that old.

I would guess your vSphere environment is also outdated?

If you need the DR protection of SRM for your workloads, why is upgrading onto a supported version not an option?


-------------------------------------------------------------------------------------------------------------------------------------------------------------

Although I am a VMware employee I contribute to VMware Communities voluntarily (ie. not in any official capacity)
VMware Training & Certification blog
Reply
0 Kudos
prateekpatalVCP
Enthusiast
Enthusiast

Yes, Scott,

Vsphere environment is outdated and running on vcenter/ESXi 5.0. there is no plan to upgrade Smiley Happy

Prateek
Reply
0 Kudos
scott28tt
VMware Employee
VMware Employee

Lots of "fingers crossed" supporting that environment - hope for your sake you get this issue resolved and your platform continues to function.


-------------------------------------------------------------------------------------------------------------------------------------------------------------

Although I am a VMware employee I contribute to VMware Communities voluntarily (ie. not in any official capacity)
VMware Training & Certification blog
nachogonzalez
Commander
Commander

Since everything is outdated on that infra, maybe an old cert is causing the issue.
I would check those.

Reply
0 Kudos