VMware Support Community
vt-vmwaresjo
Contributor
Contributor

Data for this product isn't available and processed yet. Please try again later.

Hi,

we have got 3 VCenter running and configured with in the Skyline Collector. There arn't any errors but in the Skyline Adivsory is only 1 VCenter visible.

In the collectores Menu all our VCenters are visable but we have got the following message on 2 of our 3 VCenters since weeks ......Data for this product isn't available and processed yet. Please try again later.

Any idea how to fix this?

Thanks

Alex

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AjayChananaVMwa
VMware Employee
VMware Employee

Hello Alex,

Welcome to Skyline communities!

Over time Skyline permission requirements have been changed, I would suggest to upgrade your skyline collector to 2.5 and add the below permissions.

The following role/privileges are required for the account used to add the vCenter Server to the Skyline Collector. These role/privileges are sufficient for both collecting product usage data and transferring support bundles with Skyline Log Assist.

  • vCenter Server Read-Only role
  • Global.Diagnostics
  • Global.Health
  • Global.Licenses
  • Global.Settings
  • Host profile.View

Also during permission on vCenter please add service account directly instead of assigning permission to the group.

https://docs.vmware.com/en/VMware-Skyline-Collector/2.5/user-guide/GUID-1FCCB902-2710-4B6A-9824-FAFD...

Sincerely,
Ajay Chanana
Skyline Support Moderator
MCSE-2003/2008|RHCA|VCP-5/6/VCAP-6
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vt-vmwaresjo
Contributor
Contributor

Hi Ajay,

we have got the same user with the same permissions on all 3 VCenters - so this can't be Smiley Sad

The Onsite Skyline Collector is able to collect and send all the data... it seems to be an issue on your side...

Alex

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AjayChananaVMwa
VMware Employee
VMware Employee

Hello Alex,


Please let us know if you are still facing the issue. If yes, please share the collector details using the link below and we will update the status.

https://app.smartsheet.com/b/form/9e31b64730f2419ba2aa50f6c72e66a3

 

Sincerely,
Ajay Chanana
Skyline Support Moderator
MCSE-2003/2008|RHCA|VCP-5/6/VCAP-6
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