it seems to install to roaming appdata. Specifically Appdate\roaming\microsoft\windows\start menu\programs\passport health communications, inc\eCare NEXT which I think is weird that if we are redirecting roaming appdata I'm not sure why this folder isnt coming across.
It looks as if this application isn't aware of folder redirection, and has just hard-coded the path to C:\Users\user\AppData\Roaming\... rather than asking Windows what the effective location is.
So to try and fix this I created my own custom flex file including the above folderpath via:
<Appdata>\Microsoft\windows\start menu\programs\passport health communications, inc\eCare Next:
but in my directflex log I receive:Folder doesn't exist.
That's because DEM is aware of folder redirection – we interpret the <AppData> folder token as the "real" location, so something like \\server\share\username\... in your case, and that eCare NEXT folder does not exist there, as it's in C:\Users.
You mentioned that you try to install the application in the golden image, but is AppData redirected in that case? In other words, did the policy for AppData redirection apply while logging on to the golden image. In many cases I have seen that the golden image (computer account) is part of an AD (staging) OU that doesn't have (all) policies applied and therefore most settings (including redirections) aren't applied.
On the other hand, I personally wouldn't install this type of application in the golden image in your case. Creating a shortcut to the application installer that installs the application in the redirected AppData (which persists) would make more sense I think. If AppData was not redirected, I would have advised differently.