SAAS upgrade gotchas?

[CharlesTchia]

Hi All

I've done a few on-prem upgrades in the past, and earlier this year we've finally moved to SAAS (thank goodness before all this COVID madness). Doing on-prem upgrades has always been a sweaty palm experience personally, all the communications for our business users about outage, pre-req checks, lining up network and server support just in case, testing etc etc.

We're currently 19.02 so need to get off it soon before September, looking at either 2004 or 2007. I've had a read through https://kb.vmware.com/s/article/2960929?lang=en_US and it seems all pretty straightforward, schedule it in, then test after that. Seems too good to be true? We only have ACCs on prem, no other auxiliary devices like SEG, MAG, or CG.

Anyone else gone through the SAAS upgrade experience?

Hope you're all safe and well.

Regards

Charles

https://kb.vmware.com/s/article/2960929?lang=en_US

[chengtmskcc]

Hi Charles,

I was in the same boat as you as an on-premises customer for several years before switching to SaaS. I also recently wrote about my experience with upgrading my SaaS and ACC from one version to another. Do pay attention to the one for ACC as you may need to update the .NET framework for auto-update to continue to work.

Steps to upgrade VMware Workspace ONE UEM a dedicated SaaS environment to a newer version

http://thomascheng.net/2020/06/03/steps-to-upgrade-dedicated-saas-environment-to-a-newer-version/

Upgrade AirWatch Cloud Connector in a dedicated SaaS environment from version 9.4 to 19.2 and beyond

http://thomascheng.net/2020/01/29/upgrade-airwatch-cloud-connector-in-dedicated-saas-environment-fro...

Best,

Tom

[CharlesTchia]

Hi Tom

Thanks for that, I forget that I had your page saved somewhere.

Be safe! Crazy world at the moment.

Regards

Charles

[chengtmskcc]

Thanks, Charles. Crazy indeed but I'm hopeful we will live through this ordeal as we continue to deliver value through UEM.

By the way, you may want to upgrade to 2007 to avoid the known issue below. I didn't know about this and upgraded my environment to 2005 recently.

https://docs.vmware.com/en/VMware-Workspace-ONE-UEM/2007/rn/VMware-Workspace-ONE-UEM-Release-Notes-2...

[CharlesTchia]

Yeah I did read through the notes, a lot of fixes. Plus the quick releases from 2005 to 2006 to 2007 leads me to believe 2005 and 2006 were pretty buggy.