VMware Workspace ONE Community
RafaelVenegas
Contributor
Contributor

DEP Token Deleted from Console on 6/8/2020??

We manage 2 AirWatch Environments that are both on CN156.  We noticed today that the DEP Token on both had been deleted.  The consoles display the prompt below:

"The DEP token appears to have been deleted or the system is unable to request the required information.  Please check the status of the token in Apple Business Manager portal."

Business Portal shows that both tokens communicated last on 6/8/202.  However, when have a third MDM (non-AirWatch) whos token is still active and communicating to Business Portal.  This seems to be something caused by a change on the CN156 environment.  Anyone else having this issue?

Labels (2)
Reply
0 Kudos
4 Replies
chengtmskcc
Expert
Expert

The good thing is you can always generate a new DEP token to re-establish the relationship between ABM and your AirWatch console. What does VMware support have to say about this issue?

Reply
0 Kudos
RafaelVenegas
Contributor
Contributor

Already re-established the connection for both MDMs yesterday.  I am still pending a root cause from WMWare support.

Reply
0 Kudos
LongDog
Contributor
Contributor

How did you re-establish the connection?

Did you download and set new tokens?

Reply
0 Kudos
chengtmskcc
Expert
Expert

You can download the DEP token from Apple Business Manager and import it back into the AirWatch console.

Reply
0 Kudos