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nettech1
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503 Service Unavailable after 6.7.0.44100 upgrade.

Hi,

We are getting 503 Service Unavailable (Failed to connect to endpoint: [N7Vmacore4Http20NamedPipeServiceSpecE:0x00007fe978004950] _serverNamespace = / action = Allow _pipeName =/var/run/vmware/vpxd-webserver-pipe) error when opening the vCenter log in page.

The Appliance Management is functional and health status is showing all Good.

Overall Health Good (Last checked Jul 21, 2020, 04:26:43 PM)

CPU Good

Memory Good

Database Good

Storage Good

Swap Good

Seems to be the same issue as posted here 503 Service Unavailable (Failed to connect to endpoint: [N7Vmacore4Http20NamedPipeServiceSpecE:0x000...

service-control --status

Stopped:

pschealth vmcam vmware-certificatemanagement vmware-content-library vmware-imagebuilder vmware-mbcs vmware-netdumper vmware-perfcharts vmware-rbd-watchdog vmware-sca vmware-sps vmware-topologysvc vmware-updatemgr vmware-vapi-endpoint vmware-vcha vmware-vpxd vmware-vpxd-svcs vmware-vsan-health vmware-vsm vsan-dps

Running:

applmgmt lwsmd vmafdd vmcad vmdird vmdnsd vmonapi vmware-analytics vmware-cis-license vmware-cm vmware-eam vmware-pod vmware-postgres-archiver vmware-rhttpproxy vmware-statsmonitor vmware-sts-idmd vmware-stsd vmware-vmon vmware-vpostgres vsphere-client vsphere-ui

1 Solution

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sudeshnas
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Hi nettech1,

Please check and validate if the STS certificates are valid.

If not replace the STS certificate.

KB: VMware Knowledge Base

VMware Knowledge Base

Regards,

Sudeshna Sarkar

Install-Upgrade Specialist

_______________________________________________________________________________________________________

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sudeshnas
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Hi nettech1,

As mentioned , you started seeing this issue after the vcsa upgrade.

The vcsa was upgraded from which version ?

Do you have a snapshot ?

You are getting that error as the vpxd service is stopped.

Please stop and start all the services and see what is the first service failing.

So that you can proceed to check with the logs to find out the details of the failure.

Regards,

Sudeshna Sarkar

Install-Upgrade Specialist

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nettech1
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Hi,

No we don't have a snapshot. The upgrade was from 6.7.0.42200

service-control --start

Operation not cancellable. Please wait for it to finish...

Performing start operation on profile: ALL...

Service-control failed. Error: Failed to start services in profile ALL. RC=1, stderr=Failed to start sca, vapi-endpoint, vpxd-svcs services. Error: Operation timed out

Investigating if the solution is posted here VMware Knowledge Base

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harry89
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Do service-control --start --all

Once the operation fails

Please paste the snippets of vpxd-svcs.log , vpxd , vsphere_client_virgo.log

Also check df -h for space related issue .

Cheers!

Harry
VCIX-DCV6.5 ,VCIX-NV6 , VCAP-CMA7
Mark answer as correct/helpful if it solves your query
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berndweyand
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vmon-cli starts these services in order: eam, cis-license, rhttpproxy, vmonapi, statsmonitor, applmgmt, sca, vsphere-client etc.

all services before sca are running, so sca is the next to be started

look in /var/log/vmware/sca - vmware-sca is the first service in the startorder that fails.

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nettech1
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df -h

Filesystem                                Size  Used Avail Use% Mounted on

devtmpfs                                  2.9G     0  2.9G   0% /dev

tmpfs                                     3.0G  784K  3.0G   1% /dev/shm

tmpfs                                     3.0G  684K  3.0G   1% /run

tmpfs                                     3.0G     0  3.0G   0% /sys/fs/cgroup

/dev/sda3                                  11G  6.3G  3.8G  63% /

tmpfs                                     3.0G  480K  3.0G   1% /tmp

/dev/mapper/seat_vg-seat                  9.8G  323M  8.9G   4% /storage/seat

/dev/mapper/netdump_vg-netdump            985M  1.3M  916M   1% /storage/netdump

/dev/mapper/imagebuilder_vg-imagebuilder  9.8G   23M  9.2G   1% /storage/imagebu                                  ilder

/dev/mapper/dblog_vg-dblog                 15G  134M   14G   1% /storage/dblog

/dev/sda1                                 120M   35M   77M  31% /boot

/dev/mapper/core_vg-core                   25G  735M   23G   4% /storage/core

/dev/mapper/updatemgr_vg-updatemgr         99G   95M   94G   1% /storage/updatem                                  gr

/dev/mapper/autodeploy_vg-autodeploy      9.8G   34M  9.2G   1% /storage/autodep                                  loy

/dev/mapper/db_vg-db                      9.8G  324M  8.9G   4% /storage/db

/dev/mapper/log_vg-log                    9.8G  3.3G  6.0G  36% /storage/log

/dev/mapper/archive_vg-archive             50G   47G   13M 100% /storage/archive

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nettech1
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sca-gc.log.0.current ?

Java HotSpot(TM) 64-Bit Server VM (25.241-b07) for linux-amd64 JRE (1.8.0_241-b07), built on Dec 11 2019 02:22:16 by "java_re" with gcc 7.3.0

Memory: 4k page, physical 6093152k(826388k free), swap 27254776k(27253960k free)

CommandLine flags: -XX:CompressedClassSpaceSize=67108864 -XX:ErrorFile=/var/log/vmware/sca/sca-error-%p.log -XX:+ForceTimeHighResolution -XX:GCLogFileSize=1048576 -XX:+HeapDumpOnOutOfMemoryError -XX:HeapDumpPath=/var/log/vmware/sca -XX:InitialHeapSize=33554432 -XX:-LoopUnswitching -XX:MaxHeapSize=67108864 -XX:NumberOfGCLogFiles=10 -XX:ParallelGCThreads=1 -XX:+PrintGC -XX:+PrintGCDateStamps -XX:+PrintGCDetails -XX:+PrintGCTimeStamps -XX:+PrintReferenceGC -XX:ThreadStackSize=256 -XX:+UseCompressedClassPointers -XX:+UseCompressedOops -XX:+UseGCLogFileRotation -XX:+UseParallelGC

2020-07-22T11:25:20.679+0000: 0.391: [GC (Allocation Failure) 2020-07-22T11:25:20.681+0000: 0.393: [SoftReference, 0 refs, 0.0000156 secs]2020-07-22T11:25:20.681+0000: 0.394: [WeakReference, 240 refs, 0.0000099 secs]2020-07-22T11:25:20.681+0000: 0.394: [FinalReference, 588 refs, 0.0001553 secs]2020-07-22T11:25:20.681+0000: 0.394: [PhantomReference, 0 refs, 0 refs, 0.0000037 secs]2020-07-22T11:25:20.681+0000: 0.394: [JNI Weak Reference, 0.0000073 secs][PSYoungGen: 8704K->992K(9728K)] 8704K->1923K(31744K), 0.0024891 secs] [Times: user=0.01 sys=0.00, real=0.00 secs]

2020-07-22T11:25:21.089+0000: 0.802: [GC (Allocation Failure) 2020-07-22T11:25:21.093+0000: 0.805: [SoftReference, 0 refs, 0.0000191 secs]2020-07-22T11:25:21.093+0000: 0.805: [WeakReference, 11 refs, 0.0000047 secs]2020-07-22T11:25:21.093+0000: 0.805: [FinalReference, 0 refs, 0.0000031 secs]2020-07-22T11:25:21.093+0000: 0.805: [PhantomReference, 0 refs, 0 refs, 0.0000029 secs]2020-07-22T11:25:21.093+0000: 0.805: [JNI Weak Reference, 0.0000030 secs][PSYoungGen: 9696K->1008K(9728K)] 10627K->3441K(31744K), 0.0035093 secs] [Times: user=0.00 sys=0.00, real=0.00 secs]

2020-07-22T11:25:21.334+0000: 1.047: [GC (Allocation Failure) 2020-07-22T11:25:21.337+0000: 1.049: [SoftReference, 0 refs, 0.0000183 secs]2020-07-22T11:25:21.337+0000: 1.049: [WeakReference, 90 refs, 0.0000070 secs]2020-07-22T11:25:21.337+0000: 1.049: [FinalReference, 490 refs, 0.0005694 secs]2020-07-22T11:25:21.337+0000: 1.050: [PhantomReference, 0 refs, 0 refs, 0.0000043 secs]2020-07-22T11:25:21.337+0000: 1.050: [JNI Weak Reference, 0.0000030 secs][PSYoungGen: 9712K->1024K(9728K)] 12145K->5022K(31744K), 0.0036322 secs] [Times: user=0.00 sys=0.00, real=0.01 secs]

2020-07-22T11:25:21.820+0000: 1.532: [GC (Allocation Failure) 2020-07-22T11:25:21.829+0000: 1.542: [SoftReference, 0 refs, 0.0000224 secs]2020-07-22T11:25:21.829+0000: 1.542: [WeakReference, 13 refs, 0.0000054 secs]2020-07-22T11:25:21.829+0000: 1.542: [FinalReference, 0 refs, 0.0000030 secs]2020-07-22T11:25:21.829+0000: 1.542: [PhantomReference, 0 refs, 0 refs, 0.0000030 secs]2020-07-22T11:25:21.829+0000: 1.542: [JNI Weak Reference, 0.0000029 secs][PSYoungGen: 9728K->1008K(9728K)] 13726K->6093K(31744K), 0.0097723 secs] [Times: user=0.00 sys=0.00, real=0.01 secs]

2020-07-22T11:25:22.304+0000: 2.016: [GC (Allocation Failure) 2020-07-22T11:25:22.317+0000: 2.029: [SoftReference, 0 refs, 0.0000231 secs]2020-07-22T11:25:22.317+0000: 2.029: [WeakReference, 17 refs, 0.0000052 secs]2020-07-22T11:25:22.317+0000: 2.029: [FinalReference, 0 refs, 0.0000028 secs]2020-07-22T11:25:22.317+0000: 2.029: [PhantomReference, 0 refs, 1 refs, 0.0000029 secs]2020-07-22T11:25:22.317+0000: 2.029: [JNI Weak Reference, 0.0000100 secs][PSYoungGen: 9712K->1024K(9728K)] 14797K->7555K(31744K), 0.0134825 secs] [Times: user=0.01 sys=0.00, real=0.02 secs]

2020-07-22T11:25:22.693+0000: 2.405: [GC (Allocation Failure) 2020-07-22T11:25:22.699+0000: 2.411: [SoftReference, 0 refs, 0.0000232 secs]2020-07-22T11:25:22.699+0000: 2.411: [WeakReference, 38 refs, 0.0000067 secs]2020-07-22T11:25:22.699+0000: 2.411: [FinalReference, 337 refs, 0.0003419 secs]2020-07-22T11:25:22.699+0000: 2.411: [PhantomReference, 0 refs, 1 refs, 0.0000049 secs]2020-07-22T11:25:22.699+0000: 2.411: [JNI Weak Reference, 0.0000058 secs][PSYoungGen: 9728K->2937K(17408K)] 16259K->9468K(39424K), 0.0083775 secs] [Times: user=0.00 sys=0.00, real=0.01 secs]

2020-07-22T11:25:23.036+0000: 2.748: [GC (Allocation Failure) 2020-07-22T11:25:23.048+0000: 2.760: [SoftReference, 0 refs, 0.0000237 secs]2020-07-22T11:25:23.048+0000: 2.760: [WeakReference, 43 refs, 0.0000086 secs]2020-07-22T11:25:23.048+0000: 2.760: [FinalReference, 699 refs, 0.0007088 secs]2020-07-22T11:25:23.048+0000: 2.761: [PhantomReference, 0 refs, 1 refs, 0.0000050 secs]2020-07-22T11:25:23.048+0000: 2.761: [JNI Weak Reference, 0.0000067 secs][PSYoungGen: 17273K->3552K(17920K)] 23804K->11689K(39936K), 0.0133381 secs] [Times: user=0.01 sys=0.00, real=0.01 secs]

2020-07-22T11:25:23.319+0000: 3.032: [GC (Allocation Failure) 2020-07-22T11:25:23.327+0000: 3.039: [SoftReference, 0 refs, 0.0000370 secs]2020-07-22T11:25:23.327+0000: 3.039: [WeakReference, 45 refs, 0.0000095 secs]2020-07-22T11:25:23.327+0000: 3.039: [FinalReference, 738 refs, 0.0041054 secs]2020-07-22T11:25:23.331+0000: 3.043: [PhantomReference, 0 refs, 1 refs, 0.0000092 secs]2020-07-22T11:25:23.331+0000: 3.043: [JNI Weak Reference, 0.0000067 secs][PSYoungGen: 17888K->3553K(13824K)] 26025K->14022K(35840K), 0.0119752 secs] [Times: user=0.01 sys=0.00, real=0.01 secs]

2020-07-22T11:25:23.345+0000: 3.057: [GC (Metadata GC Threshold) 2020-07-22T11:25:23.350+0000: 3.062: [SoftReference, 0 refs, 0.0000199 secs]2020-07-22T11:25:23.350+0000: 3.062: [WeakReference, 12 refs, 0.0000051 secs]2020-07-22T11:25:23.350+0000: 3.062: [FinalReference, 113 refs, 0.0000628 secs]2020-07-22T11:25:23.350+0000: 3.062: [PhantomReference, 0 refs, 0 refs, 0.0000037 secs]2020-07-22T11:25:23.350+0000: 3.062: [JNI Weak Reference, 0.0000058 secs][PSYoungGen: 6323K->2564K(15872K)] 16792K->14426K(37888K), 0.0053359 secs] [Times: user=0.01 sys=0.00, real=0.01 secs]

2020-07-22T11:25:23.350+0000: 3.063: [Full GC (Metadata GC Threshold) 2020-07-22T11:25:23.366+0000: 3.078: [SoftReference, 0 refs, 0.0000227 secs]2020-07-22T11:25:23.366+0000: 3.078: [WeakReference, 186 refs, 0.0000256 secs]2020-07-22T11:25:23.366+0000: 3.078: [FinalReference, 1033 refs, 0.0002079 secs]2020-07-22T11:25:23.366+0000: 3.078: [PhantomReference, 0 refs, 0 refs, 0.0000038 secs]2020-07-22T11:25:23.366+0000: 3.078: [JNI Weak Reference, 0.0000065 secs][PSYoungGen: 2564K->0K(15872K)] [ParOldGen: 11861K->8773K(22016K)] 14426K->8773K(37888K), [Metaspace: 20987K->20987K(86016K)], 0.0635572 secs] [Times: user=0.04 sys=0.00, real=0.06 secs]

2020-07-22T11:25:23.499+0000: 3.212: [GC (Allocation Failure) 2020-07-22T11:25:23.500+0000: 3.213: [SoftReference, 0 refs, 0.0000107 secs]2020-07-22T11:25:23.500+0000: 3.213: [WeakReference, 0 refs, 0.0000035 secs]2020-07-22T11:25:23.500+0000: 3.213: [FinalReference, 380 refs, 0.0002215 secs]2020-07-22T11:25:23.500+0000: 3.213: [PhantomReference, 0 refs, 0 refs, 0.0000036 secs]2020-07-22T11:25:23.500+0000: 3.213: [JNI Weak Reference, 0.0000056 secs][PSYoungGen: 10240K->1769K(15872K)] 19013K->10542K(37888K), 0.0013215 secs] [Times: user=0.00 sys=0.00, real=0.00 secs]

Heap

PSYoungGen      total 15872K, used 9941K [0x00000000feb00000, 0x0000000100000000, 0x0000000100000000)

  eden space 10240K, 79% used [0x00000000feb00000,0x00000000ff2fb318,0x00000000ff500000)

  from space 5632K, 31% used [0x00000000ffa80000,0x00000000ffc3a480,0x0000000100000000)

  to   space 5632K, 0% used [0x00000000ff500000,0x00000000ff500000,0x00000000ffa80000)

ParOldGen       total 22016K, used 8773K [0x00000000fc000000, 0x00000000fd580000, 0x00000000feb00000)

  object space 22016K, 39% used [0x00000000fc000000,0x00000000fc8915d8,0x00000000fd580000)

Metaspace       used 22842K, capacity 23182K, committed 23296K, reserved 86016K

  class space    used 2696K, capacity 2783K, committed 2816K, reserved 65536K

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nachogonzalez
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Check this:

/dev/mapper/archive_vg-archive             50G   47G   13M 100% /storage/archive


Quick question: during the upgrade, have you changed any certificates/DNS hostnames?

Did you run a file based backup?

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nettech1
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Yes, I did check archive_vg-archive, does not seem to be a problem

VMware Knowledge Base

DNS has not been changed, but a few months ago we configured a cert based authentication and placed a public cert in authorized_keys file on vcenter.

Speaking of certs, the self signed cert generated by vcsa expired ‎Tuesday, ‎July ‎21, ‎2020 7:07:30 PM

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nettech1
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Used option 8 to regenerate all certs. - VMware Knowledge Base

vcenter now has a new cert, however

2020-07-23T00:59:40.223Z INFO certificate-manager please see service-control.log for service status

2020-07-23T00:59:48.928Z INFO certificate-manager Command executed successfully

2020-07-23T00:59:48.929Z INFO certificate-manager all services stopped successfully.

2020-07-23T00:59:48.929Z INFO certificate-manager None

2020-07-23T00:59:58.938Z INFO certificate-manager Running command :- service-control --start  --all

2020-07-23T00:59:58.938Z INFO certificate-manager please see service-control.log for service status

Service-control failed. Error: Failed to start services in profile ALL. RC=1, stderr=Failed to start vpxd-svcs, vapi-endpoint services. Error: Operation timed out

2020-07-23T01:07:49.961Z ERROR certificate-manager None

2020-07-23T01:07:49.964Z ERROR certificate-manager Error while starting services, please see service-control log for more details

2020-07-23T01:07:49.966Z ERROR certificate-manager {

    "detail": [

        {

            "localized": "An error occurred while invoking external command : 'None'",

            "args": [

                "None"

            ],

            "id": "install.ciscommon.command.errinvoke",

            "translatable": "An error occurred while invoking external command : '%(0)s'"

        },

        "Error while starting services, please see service-control log for more details"

    ],

    "problemId": null,

    "resolution": null,

    "componentKey": null

}

2020-07-23T01:07:49.968Z ERROR certificate-manager please see /var/log/vmware/vmcad/certificate-manager.log for more information.

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nettech1
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2020-07-23T00:59:40.435Z INFO service-control Perform stop operation. vmon_profile=ALL, svc_names=None, include_coreossvcs=True, include_leafossvcs=True

2020-07-23T00:59:40.437Z INFO service-control Performing stop operation on service vmware-pod...

2020-07-23T00:59:40.889Z INFO service-control Successfully stopped service vmware-pod

2020-07-23T00:59:40.890Z INFO service-control Performing stop operation on profile: ALL...

2020-07-23T00:59:44.482Z INFO service-control Successfully stopped service vmware-vmon

2020-07-23T00:59:44.482Z INFO service-control Successfully stopped profile: ALL.

2020-07-23T00:59:44.484Z INFO service-control Performing stop operation on service vmdnsd...

2020-07-23T00:59:44.706Z INFO service-control Successfully stopped service vmdnsd

2020-07-23T00:59:44.708Z INFO service-control Performing stop operation on service vmware-stsd...

2020-07-23T00:59:46.183Z INFO service-control Successfully stopped service vmware-stsd

2020-07-23T00:59:46.184Z INFO service-control Performing stop operation on service vmware-sts-idmd...

2020-07-23T00:59:47.499Z INFO service-control Successfully stopped service vmware-sts-idmd

2020-07-23T00:59:47.499Z INFO service-control Performing stop operation on service vmcad...

2020-07-23T00:59:47.576Z INFO service-control Successfully stopped service vmcad

2020-07-23T00:59:47.576Z INFO service-control Performing stop operation on service vmdird...

2020-07-23T00:59:47.745Z INFO service-control Successfully stopped service vmdird

2020-07-23T00:59:47.745Z INFO service-control Performing stop operation on service vmafdd...

2020-07-23T00:59:47.959Z INFO service-control Successfully stopped service vmafdd

2020-07-23T00:59:47.959Z INFO service-control Performing stop operation on service lwsmd...

2020-07-23T00:59:48.870Z INFO service-control Successfully stopped service lwsmd

2020-07-23T00:59:59.233Z INFO service-control ********** Start ['--start', '--all'] **********

2020-07-23T00:59:59.234Z INFO service-control Perform start operation. vmon_profile=ALL, svc_names=None, include_coreossvcs=True, include_leafossvcs=True

2020-07-23T00:59:59.236Z INFO service-control Performing start operation on service lwsmd...

2020-07-23T00:59:59.589Z INFO service-control Successfully started service lwsmd

2020-07-23T00:59:59.590Z INFO service-control Performing start operation on service vmafdd...

2020-07-23T01:00:01.487Z INFO service-control Successfully started service vmafdd

2020-07-23T01:00:01.488Z INFO service-control Performing start operation on service vmdird...

2020-07-23T01:00:04.297Z INFO service-control Successfully started service vmdird

2020-07-23T01:00:04.298Z INFO service-control Performing start operation on service vmcad...

2020-07-23T01:00:05.816Z INFO service-control Successfully started service vmcad

2020-07-23T01:00:05.817Z INFO service-control Performing start operation on service vmware-sts-idmd...

2020-07-23T01:00:07.492Z INFO service-control Successfully started service vmware-sts-idmd

2020-07-23T01:00:07.493Z INFO service-control Performing start operation on service vmware-stsd...

2020-07-23T01:00:19.521Z INFO service-control Successfully started service vmware-stsd

2020-07-23T01:00:19.521Z INFO service-control Performing start operation on service vmdnsd...

2020-07-23T01:00:19.550Z INFO service-control Successfully started service vmdnsd

2020-07-23T01:00:19.551Z INFO service-control Performing start operation on profile: ALL...

2020-07-23T01:00:21.0Z INFO service-control Successfully started service vmware-vmon

2020-07-23T01:07:49.890Z ERROR service-control Service-control failed. Error: Failed to start services in profile ALL. RC=1, stderr=Failed to start vpxd-svcs, vapi-endpoint services. Error: Operation timed out

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nettech1
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sudeshnas
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Hi nettech1,

Please check and validate if the STS certificates are valid.

If not replace the STS certificate.

KB: VMware Knowledge Base

VMware Knowledge Base

Regards,

Sudeshna Sarkar

Install-Upgrade Specialist

_______________________________________________________________________________________________________

"Did you find this helpful? Let us know by completing this survey (takes 1 minute!)"

nettech1
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python checksts.py

1 VALID CERTS

================

        LEAF CERTS:

        None

        ROOT CERTS:

        [] Certificate 1A:50:D1:7B:A3:C5:E4:5E:1A:E0:66:FA:A6:A5:68:7D:08:7B:0B:                                                                             B6 will expire in 2915 days (8 years).

1 EXPIRED CERTS

================

        LEAF CERTS:

        [] Certificate: FE:08:93:FF:47:B3:19:7B:19:A8:7E:17:F5:6B:5C:37:F5:60:04                                                                             :9A expired on 2020-07-21 10:57:46 GMT!

        ROOT CERTS:

        None

    WARNING!

    You have expired STS certificates.  Please follow the KB corresponding to yo                                                                             ur OS:

    VCSA:  https://kb.vmware.com/s/article/76719

    Windows:  https://kb.vmware.com/s/article/79263

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nettech1
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the replacement STS certificates were generated with expiration in 2 years. is there a way to extend them?

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sudeshnas
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Hi nettech1,

You have to regenerate the STS certs in order to extend the expiration.

VMware Knowledge Base

Sudeshna Sarkar

Install-Upgrade Specialist

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nettech1
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Sorry, I meant to extend the STS certs for a term longer than 2 years.

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nagisa83
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in my case VCSA6.5u2  after replacing expired STS certificate and SSL certificate, the service still can not start,can you help me?

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