7.11 - Agent DMP Files

[LeeCza]

We're seeing around 500 hosts (26% of our estate) with DMP files in %programdata%\VMware\VDM\Dumps.  On the hosts the logs range from just a couple to 71GBs worth.

We're on:

Horizon 7.11

Client 7.11

Tools 11.0.5

All the DMP files are named as our SysTrack service user.  Which leads me to believe the account is trying to access a VMware process or something.

My question is:  Does anyone know of any tools to view these DMP files?

I have tried Winternals Dbgview.exe and Cmtrace.exe - but they cant view them.  There doesnt seem to be much information about these files on the Internet.

Any help would be appreciated.

[Shreyskar]

What is the name of these dump files?

Do you have systrack desktop agent running on VDIs?

[LeeCza]

The files are all called "LsiUser-###.dmp" (where # are what appears to be random numbers).

Yes we do have the SysTrack agent running on our VMs.

[Shreyskar]

Not sure if systrack agent is creating these dump files. Did you test without systrack agent on VDIs? Prefer to submit a support ticket to further investigate.

[LeeCza]

No SysTrack wont be creating these - they are created by Horizon.

SysTrack monitors and records activities on the host and stores the information in a local Jet database.  Then it is automatically uploaded to the main SysTrack database at specific intervals.

The SysTrack server does interact with the hosts, so I think this is when these dumps are created.

I'll raise a ticket with VMware.

Thank you for your help!