VMware Horizon Community
Dempseyy93
Enthusiast
Enthusiast

Outlook PDF Previewer disabled

We've been experiencing issues with Outlook 2016 and its previewer option for PDF documents.

It claims that it is disabled, despite performing every possible fix across forums and adobe support pages.

The weird part is that it functions after opening Adobe Acrobat Reader from the desktop, then reattempting to open the previewer in Outlook.

This sticks out to us as a registry issue, but we can't for the life of us find the correct hive for UEM to capture.

Has anyone experienced similar issues with the Outlook previewer?

Details below:

UEM 9.8

App Volumes 2.16

Windows 10 1709

Office 2016 (installed in the image)

Cheers,

Matt

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3 Replies
QuanShen
Contributor
Contributor

could you please enable Windows Defender Firewall (mpssvc) in windows

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Dempseyy93
Enthusiast
Enthusiast

Hi QuanShen,

Windows Defender Firewall is already enabled.

The registry fixes across various forums are already in place with no change.

The only thing that seems to fix it is by opening Acrobat Reader before opening the PDF previewer as mentioned in the original post Smiley Sad

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lightsocket42
Contributor
Contributor

We are having the same issue. Any resolution on this?

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