Unable to register Operations Manager plugin

[thompsoa]

Hi All,

We have recently upgraded vRealize Operations Manager from version 7.5 to version 8.0, Tenant App version 2.4, vCloud Director Content Pack 5.2, vCloud Director 9.7 and the Tenant App cannot load the plugin. The following error appears in the logs:

2020-07-09 02:08:21,077 - install - INFO - uploading to <https://vcloudoprtaladdress/transfer/7f5161f9-aa1b-4c88-af23-bfc3cf0dab92/plugin.zip>;rel="upload:default";type="application/octet-stream"

2020-07-09 02:08:21,122 - install - INFO - Uploaded Successfully

2020-07-09 02:08:21,122 - install - INFO - Publishing

2020-07-09 02:08:21,169 - install - INFO - published Successfully

2020-07-09 02:10:37,935 - install - ERROR - HTTPSConnectionPool(host='vcloudoprtaladdress', port=443): Max retries exceeded with url: /api/sessions (Caused by NewConnectionError('<requests.packages.urllib3.connection.VerifiedHTTPSConnection object at 0x7f8a578a1d10>: Failed to establish a new connection: [Errno 110] Connection timed out',))

Traceback (most recent call last):

  File "publish.py", line 59, in login

    loginUrl, headers=headers, data=json.dumps(requestBody), verify=False)

  File "/usr/lib/python2.7/site-packages/requests/api.py", line 110, in post

    return request('post', url, data=data, json=json, **kwargs)

  File "/usr/lib/python2.7/site-packages/requests/api.py", line 56, in request

    return session.request(method=method, url=url, **kwargs)

  File "/usr/lib/python2.7/site-packages/requests/sessions.py", line 500, in request

    resp = self.send(prep, **send_kwargs)

  File "/usr/lib/python2.7/site-packages/requests/sessions.py", line 621, in send

    r = adapter.send(request, **kwargs)

  File "/usr/lib/python2.7/site-packages/requests/adapters.py", line 487, in send

    raise ConnectionError(e, request=request)

ConnectionError: HTTPSConnectionPool(host='vcloudoprtaladdress, port=443): Max retries exceeded with url: /api/sessions (Caused by NewConnectionError('<requests.packages.urllib3.connection.VerifiedHTTPSConnection object at 0x7f8a578a1d10>: Failed to establish a new connection: [Errno 110] Connection timed out',))

echo | openssl s_client -connect vcloudportaladdress:443

Error: “verify error:num=20:unable to get local issuer certificate”

curl -vs telnet://cloudportaladdress:443

* Rebuilt URL to: telnet://cloudportaladdress:443/

*   Trying 10.10.10.20.

* TCP_NODELAY set

* Connected to portal.nzcc.ihost.com (10.10.10.20) port 443 (#0)

Any idea what could be the problem? It was working perfectly fine when running vROPs 7.5/ Tenant App 2.2/Content Pack 5.1

Thanks

[KabirAli82]

Hi,

Pretty hard to say, I would follow the cert error message and try this:

Remove the Tenant and vCloud endpoints from vROPs

(if any) Delete the Tenant/vCloud certs in vROPs (administration -> manage -> certs)

Add the Tenant and vCloud repo's back

G'luck!

[thompsoa · Accepted solution]

To get more information of the issue run the following commands

1. Login/SSH to tenant app using root user

2. run "docker ps" command. You will be able to see list of running dockers.

3. Get the docker ID of tenant-app-plugin

4. run "docker logs <dockerID>" <dockerID> - is the docker ID taken from step 3

Output

Traceback (most recent call last):\

  File "/etc/vmware/bin/vcd_extension.py", line 269, in <module>\

    main()\

  File "/etc/vmware/bin/vcd_extension.py", line 243, in main\

    connection = pika.BlockingConnection(conn_params)\

  File "/usr/lib/python2.7/site-packages/pika/adapters/blocking_connection.py", line 359, in __init__\

    self._impl = self._create_connection(parameters, _impl_class)\

  File "/usr/lib/python2.7/site-packages/pika/adapters/blocking_connection.py", line 450, in _create_connection\

    raise self._reap_last_connection_workflow_error(error)\

pika.exceptions.ProbableAuthenticationError: ConnectionClosedByBroker: (403) 'ACCESS_REFUSED - Login was refused using authentication mechanism PLAIN. For details see the broker logfile.'\

Resolution: Recreate rabbitmq user, remove plugin, add the plugin from GUI