0 Replies Latest reply on Jun 11, 2020 9:24 AM by malefik

    View 7.12 + RDS + Adobe Reader = problem cursor

    malefik Enthusiast

      Hello colleagues.

       

      We use Vmware View 7.12 on the RDS host.

       

      Problem: when using the PCOIP or Blast protocol on a remote desktop in Adobe Reader DC, the mouse cursor changes its appearance and its movements become inhibited, as if reacting with a delay. This problem is only inside the Adobe Reader window.

      If we select RDP as the connection protocol, then this problem is not observed.

      We tried to install Vmware agent with the 3D RDSH option and without it - it does not help.

       

      What could be the reason, how to fix the problem in PCOIP?