Graphic issues with VMware Player 15.5.5-16285975

[Hedgehog2]

Hi,

with version 15.5.5 I have the the following problem in Windows 10 Pro x64 (Guest):

If I start a UWP app, it occurs, that buttons and other controls won't be shown. If I move the mouse over these elements, they appear. It occurs in different apps but not in each UWP app.

I installed the VMWare Tools 11.0.6 but it didn't help. So I uninstalled VMWare Player 15.5.5 and reinstalled version 15.5.2, and I have to say: All works fine again. So it seems in version 15.5.5 is a problem.

Best Regards,

Heiko

[hahakiki2010]

Thanks for reporting this issue to us.

Could u tell me the app name and where to download it? and your host version? I want to reproduce this issue in-house.

Thanks

[Hedgehog2]

Hi,

in MS Store you can download the following apps:

Phone Calls

https://www.microsoft.com/en-us/p/telefonate/9nmmt3rhr0xh?activetab=pivot:overviewtab

SMS Chat Saver

https://www.microsoft.com/en-us/p/sms-chat-saver/9ph8mw81bjbs?activetab=pivot:overviewtab

The apps are free to use for a few days only.

On PC without phone call capability the apps list no content, but at the top is a menu. Its buttons are only visible, if you move the mouse over them. This was the behaviour on my virtual machine.

Sometimes I had the problem also, that tooltips didn't appear on GUI-Elements in UWP apps, but sometimes they were shown.

My host is Windows 8.1 Home x64,

8 GB RAM (4 GB for guest),

ATI Radeon HD 7650M, 2 GB, Driver version 13.151.1.0

SSD

Best Regards,

Heiko

[Hedgehog2]

Hi,

I build a little UWP app. You can download it from https://1drv.ms/u/s!AnJkahC5qjfidJBrRinbh3T-cuY?e=N0OMog

To install the app, you can run the ps1 file with PowerShell.

There are also some screenshots.

Sometimes the Windows 10 start menu is also affected.

Sometimes the app names in the Windows 10 start menu are wrong displayed.

If you start the app VMWareHiddenSymbols, no contents will be shown.

If you press the Alt key, all contents will be shown.

Text of a TextBlock element is shown sometimes, if you resize the app window with the mouse.

If I place a ComboBox next to the Buttons and TextBlock, then all contents will be shown directly after app start.

If you have the ability to build an own UWP app, you can simply insert the MainPage.xaml file from https://1drv.ms/u/s!AnJkahC5qjfidJBrRinbh3T-cuY?e=N0OMog

In Windows start menu I noticed, that not only the text of the entries is wrong displayed, but the text itself is not the text, which should be displayed. For example: The second entry shold be named Viber. The two entries with the violet Visual Studio icons should be named Visual Studio 2017 and Visual Studio Installer. So it seems that memory is being overwritten somewhere.

Best Regards,

Heiko

[bimdimol]

After the update my Windows 10 guests have very low graphic performance. You can see the windows moving around - there is a huge latency.

I did not install the new tools inside the guest.

[Secant1006]

This problem might be related to this one: Re: Workstation 15.5.5 performance hit

[patrickc]

Can you provide a vmware.log from the VM directory? Also, have you been able to reproduce this with the latest Workstation Tech Preview and bundled VMTools?

[hahakiki2010]

I can not reproduce the issue in my test machine following the steps in https://1drv.ms/u/s!AnJkahC5qjfidJBrRinbh3T-cuY?e=N0OMog. The app is displayed correctly and all the content is shown after app launch immediately

My tools version is 11.0.6 and guest OS version is 19041.264.  I use Nvidia 2080Ti for testing.

Could u upload your vmware.log to further analysis?

[Hedgehog2]

I uploaded the log file to https://1drv.ms/u/s!AnJkahC5qjfidJBrRinbh3T-cuY?e=N0OMog

I renamed some things to <name-removed>.

My guest OS is Windows 10 Pro 1909, x64, Build 18363.836

I have these graphical issues in some UWP apps and sometimes in Windows start menu or in icons in task bar (right site). In task bar the icon for 'My People' is shown only if I move the mouse over it. To show the My People icon in task bar, it must be activated in Windows settings.

So far I didn't notice any delays. I can start and use applications normally (e.g. Visual Studio).

The VM is running in fullscreen mode (1920x1080).

[patrickc · Accepted solution]

> 2020-06-03T12:14:24.092+02:00| vmx| I005: DICT         virtualHW.version = "10"

I tried copying your guest configuration from the vmware.log, but still was unable to see the issue. Can you try these these three steps (separately) and see if one fixes the issue?

(1) Your VM is running on a really old hardware version (Fusion 6.x era). Can you upgrade the VM to the latest hardware version (16) and see if anything changes? There should be an option in the UI to "Upgrade this virtual machine".

(2) Switch to the software renderer on the host. You will need to add these two lines to the VM config file (.vmx).

mks.enableDX11Renderer = "FALSE"

mks.enableSoftwareRenderer = "TRUE"

(3) Disable 3D in the VM (VM Settings -> Display, uncheck accelerate 3d Graphics)

[Hedgehog2]

(1) Your VM is running on a really old hardware version (Fusion 6.x era). Can you upgrade the VM to the latest hardware version (16) and see if anything changes? There should be an option in the UI to "Upgrade this virtual machine".

I don't realy understand this. Can you tell me, where I can found the option "Upgrade this virtual machine" in VMWare workstation Player?

I think, I cannot simply change the value in virtualHW.version = "10" to "16" ?

[scott28tt]

This article should help: VMware Knowledge Base

[Hedgehog2]

Thank you very much for your suggestions and information.

Each suggestion for itself solved the problem.

I decided to change the hardware version, because I have newer VMs which I created on the same notebook. They have hardware version "12" and "16". In VMWare Workstation Player there is no option to upgrade the VM, so I editet the vmx file and simply changed the virtualHW.version to "11".