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Tom_123
Contributor
Contributor

Mouse Clicks Not working on Vmware Workstation 15.5.5 build-16285975

Hi

I currently run multiple VM's on my Windows 10 with Vmware Workstation hosting all my lab vm's

After the upgrade to 15.5.5 build-16285975 I cannot click on Cancel Buttons, or make some changes when a pop-up appears unless i hit on the X and most of the times i cannot even click on anything that I want to edit/update/delete.

Troubleshooting Steps i have taken without luck:

1. removed VMWare Workstation completely uninstalled

2. Reinstalled

3. Re-installed the VMWare Tools

4. updates Windows updates on all vm's

5. validated that I do have all the required hardware installed on the vm already

6. after multiple reboots the clicking works then it goes back to unable to click

Can you please help? I'm a Microsoft Hyper-V person and this is never happened on that side and I'm working on an urgent validation with Exchange, ConfigMgr, O365 and Azure Apps and this is really going to make me want to raise a refund if it continues like this just really frustrated

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6 Replies
hahakiki2010
VMware Employee
VMware Employee

Thanks for reporting this issue to us. I seems similar issue reported in another thread Workstation 15.5.5 performance hit , could u follow up the methods in comments hahakiki2010 , and see if any improvement to the issue ?

Also could u list your host information, like CPU type/Memory/Host OS version/Hyper-V status? Thanks

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Tom_123
Contributor
Contributor

That did not work for me at all - still facing the problem

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hahakiki2010
VMware Employee
VMware Employee

Then could u help upload the vmware.log and supported data for further investigation? The supported data can be collected by Help->Support->Collect support data.

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sub072
Contributor
Contributor

Tom_123 is not the only one.

Me and my colleague have the same problem.

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Mits2020
Hot Shot
Hot Shot

Have you tried this solution that worked for some people? Re: Caps Lock not working after upgrade to 15.5.5 build-16285975 yesterday

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sub072
Contributor
Contributor

I'm going to try that now.

I just wanted to share that Tom wasn't the only one.

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