Never tested Webex Productivity tools, but I might find some time to test it next week.
What is the exact problem, only that the password is not remembered?
Do you already use the UEM Common Windows Settings templates for 'Personal Certificates' and 'Internet Explorer Passwords'? Because those templates manage the regular Windows password faults, maybe Webex stores it's password there also.
Thanks, yeah I am using both of those templates.
The problem is - after logoff/logon, if you launch productivity tools, it only seems to remember your username. It makes you enter password and go thru first run wizard every time. Also unregisters the outlook plugin. I really think its related to that binary config file it references, it seems to create a new one on every logon and ignore the other settings in the registry. It's odd.
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I have a bad feeling this won't be able to work with UEM..
Here's a link to their support page stating that it doesn't work with roaming profiles.
Good to know. Thanks for the feedback!
I currently use Cisco Webex Meeting (and Virtual Desktop), and I capture a few more registry entries and directories that you may want to try.
HKCU\Software\Cisco Systems, Inc.\Cisco Webex Meetings Virtual Desktop
HKCU\Software\Cisco Systems, Inc.\Cisco Webex Meetings
My biggest problem is that the Microsoft Integrations (like the Microsoft Outlook Plugin) doesn't function correctly. The <LocalAppData> directory was key to getting it to work, however, it can get pretty sizeable (50MB - 500MB) I've seen so far.
They split the app into two separate installs recently, assuming you know this? I have decided to remove the Productivity plugin and only assign it to users that actually need that.
I'm also having difficulty with it, separate from UEM.
There are a few issues with the way that Cisco develops it's software, WebEx in particular:
- The application is updated frequently, and I have asked, but have not been given a way to control the updates. Administrators who have to deploy Cisco WebEx Meetings and Cisco WebEx Teams do not a direct and simple way of deploying these problems.
- The applications depend on the LocalAppData folder for everything, so deployments on large scale mostly fail, because they are not installing the software in a central location for ALL USERS.
- The UEM capture can work, which it does in my environment, but they do not clean up their updates, so as WebEx updates, and installs more files, the LocalAppData directory grows emphatically, causing slowness, specifically because of how UEM compresses and extracts it's files. I've witnessed the file grow past 400MB, which is not good for UEM.