Active directory user group sync not working

[dragan979]

All groups in AD are set to synchronize automatically

But it doesn't work, i need to click "Sycn" buton to get group synchronized

[LukeDC]

Make sure the scheduled task is enabled in the scheduler section of settings.

Also, increase your allowable changes?

[dragan979]

Where can I find this option ?

It's not located under all settings-admin in global settings

[LukeDC]

If you are in a shared SaaS then you won't see it. Forgot about that. If it's not running, i'd open a ticket to get it investigated.

[ralbertodacu · Accepted solution]

If you are on SaaS, the default Scheduler setting is for this sync is to happen every 12h. If you are On Premises, you would need to be System Administrator at Global in order to see this setting.

Another thing you probably want to do is to increase the Maximum Allowable Changes value (try 1000 or even 10000). Check this setting on both the Group tab under Settings / Enterprise Integration / Directory Services, and on the Group itself.

In your current configuration, the Group will just sync every 12h and only 10 things will be synced. Imagine that you have a group with 50 users, with an x number of attributes each. It would take a few days for everything to get synced.

[dragan979]

yes, i'm on SaaS, Thank you