Trying to open attachment in boxer showing ' Limited View, Error occured while opening the document'

[RahulDeore]

Hi All,
Greeting!
i am facing issue with boxer application, whenever i'm trying to open any attachment like JPG,Excel,PPT,Word file its showing an error ' Limited View, Error occured while opening the document' , there is not any policy/DLP setting is  set for attachment which prevent to open any attachment please suggest asap.

Thanks in Advance!

Regards,
Rahul

[trlhrn]

We have the same issue. Did you find a decision?

[AntonThirifays]

Hi,

Do you use SMIME encryption mail enabled / auto enabled in Boxer ?

Is there some kind of data filter (AV, SPAM...) check prior to delivering the mail with attachments ?

Does the issue occur for all mails (internal / external) ?

[trlhrn]

How we can check SMIME?

Is there some kind of data filter (AV, SPAM...) check prior to delivering the mail with attachments ? - I think that the SPAM filter not to blame. Emails that were sent inside the organisation has the same issue.

Does the issue occur for all mails (internal / external) ? - Both

[AntonThirifays]

SMIME is for encrypting mails so that they're only read by people within your organisation. It's a whole project to set this so probably not the case here.

Are the attachments properly read on your laptops / desktops mail client ?

Boxer leverages Exchange Active Sync, is this properly set with enough limit regarding the sizing of the mails on IIS exchange side ?