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Dormelchen2
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Skyline Advisor shows "communication issue" - but healthy ?

Hello,

we have this message online, healthy but issue ? What is wrong ? Any ideas ?

skyline1.PNG

skyline2.PNG

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sri_vmware
VMware Employee
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Hello @Dormelchen2

A user account with the following vCenter Server permissions is required to configure vCenter Server for the product use data collection.

vCenter Server read-only role

Global.Licenses

Global.Diagnostics

Global.Health

Global.Settings

Kindly validate if the above permissions are granted to the user which is used to register the endpoint.

For more details refer to page 9 of VMware Skyline Collector Installation and Configuration Guide

https://docs.vmware.com/en/VMware-Skyline-Collector/2.3/GUID-32907710-F921-4CAE-AC28-EE05E30FDF3A-1-...

Sincerely
Srikanth HS
Skyline Support Moderator

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7 Replies
sri_vmware
VMware Employee
VMware Employee
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Hello @Dormelchen2

A user account with the following vCenter Server permissions is required to configure vCenter Server for the product use data collection.

vCenter Server read-only role

Global.Licenses

Global.Diagnostics

Global.Health

Global.Settings

Kindly validate if the above permissions are granted to the user which is used to register the endpoint.

For more details refer to page 9 of VMware Skyline Collector Installation and Configuration Guide

https://docs.vmware.com/en/VMware-Skyline-Collector/2.3/GUID-32907710-F921-4CAE-AC28-EE05E30FDF3A-1-...

Sincerely
Srikanth HS
Skyline Support Moderator
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evfernandez
VMware Employee
VMware Employee
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Hi Dormelchen2,

I am curious to know if you're still facing this issue.

Eddie Fernandez
Manager, Skyline Support
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Dormelchen2
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Hello evfernandez

curious - i logged in today -

configured - healthy ... everything ok..

strange

BKeadle
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I have the same thing.  And I have confirmed the credentials and permissions.

any other suggestions?

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Aditya2018
VMware Employee
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Hello BKeadle

Please update the vCenter credentials on Skyline Collector, it should point out any underlying issues.

The inventory in Skyline Advisor is updated every 12-18 hours, hence wait for a day to see the message cleared. 

Sincerely, Aditya Gottumukkala Skyline Skyline Moderator VMware Inc
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BKeadle
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yes, I've done that.

I do get a warning about the certificate "not valid due to error "Untrusted, possible self-signed certificate", but then allows "Press CONTINUE if you would like to proceed updating the vCenter with invalid certificate", which I do, and I get a green banner confirmation saying "Your new vCenter Server has been configured successfully"

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Aditya2018
VMware Employee
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Hello BKeadle

Do you see any alert on the collector page? Can you share an Screenshot?

Sincerely, Aditya Gottumukkala Skyline Skyline Moderator VMware Inc
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