VMware Workspace ONE Community
JacquesPerrolle
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Enthusiast

How to deliver apps to "Hub Registered" iOS devices (formerly Container)?

I wrote this on 1/31/20... so this isn't something migrated.  On-Prem, v1909.

I'm in the process of testing out the whole container migration and it works just fine for iOS users that already have Container. However, enrolling NEW users with the whole concept of Hub Registered mode isn't going quite as well. I enrolled a test user with Hub into WS1 and basically followed the same process we used to use for Container users. The device landed in the Container OG and is in Hub Registered mode and marked as Employee Owned, all of that is cool. My problem is... I can't seem to deliver apps to the device.

Inside Hub, there's no App Catalog shortcut.

No Catalog shortcut gets delivered with the Hub app at enrollment (neither does the Privacy shortcut now that I think about it)

Assigning VPP apps and making them Automatic never delivers the apps or alerts the user

Assigning Public apps and making them Automatic never delivers the apps or alerts the user

Assigning VPP or Public apps and making them On Demand doesn't do anything since there's no App Catalog.

I can't get to the  App Catalog through Safari.

Anyone else done this successfully?

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JacquesPerrolle
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No one?

We always used the auto-delivery of the app catalog, do you all use the stand alone version?

Are all of you smart enough to never have allowed the ridiculousness of Container into your environments?

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Antonopoulos
Contributor
Contributor

Did you ever get anywhere on this?

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JacquesPerrolle
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Enthusiast

Somewhat, and it's not a pretty picture (for us). Once you go to Hub Managed or Registered or whatever it's called, your ability to deliver apps to the mobile device disappears UNLESS you have the Workspace ONE Access (Formerly Identity Manager, formerly something else, formerly something else) configured and in use. If you do, then you can make apps available through an Application Catalog within Hub. For us, we don't have that, yet. You'd think this could be better documented by VMware but...

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Antonopoulos
Contributor
Contributor

We haven't built out Access either, so we're doing everything through UEM as well.  The experience is much different depending on if you are doing a Registered or Managed enrollment, especially if you are using iOS.  You can deliver apps on neither platform without management, but in iOS, Hub also seems to lose the ability to see if you have an application installed or not.  This essentially defeats the purpose of using the app catalog portion of the app, because it will forever display Install by all of your apps even if they already are installed.  Android will at least allow you to use a separate favorites tab and launch all of your apps through that page once they are installed.

I'm still not clear how this would be any different with Access configured?  I could see a difference for web apps, but are you saying there is a different experience with apps that will install locally?

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JacquesPerrolle
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Enthusiast

Supposedly....

Check in the Publishing tab of the "AirWatch Catalog" (Apps > Workspace ONE > AirWatch Catalog), there are toggles for "Legacy" versions of the catalog. In this case, Legacy is the way we've been doing it, publishing a web shortcut for the app catalog automagically. And then there's the "Intelligent Hub" version of the app catalog, and that is for the one that will show up within Hub.

Come to find out (shocker, little to no documentation), in order to use the in-hub version of the app catalog, one must have the WS1 Access portion set up. At least this is what we're being told. Currently someone is setting up Access in our test environment in order to test out whether the rubber actually meets the road here. All the while with the clock ticking towards the EOL of Container (good riddance). I very much wish that the alternative here for Container was the C-levels saying it's MDM or nothing, but sadly... it's NeoContainerLife for us.

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Antonopoulos
Contributor
Contributor

I'm interested to see if you see a difference once you have Access working.  I'll be surprised if you to be honest.

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JacquesPerrolle
Enthusiast
Enthusiast

LOL, I see you are as jaded as me when it comes to them saying "this is what is can do, for sure" and us finding out "well this is what it actually does".  🙂

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Antonopoulos
Contributor
Contributor

I prefer pragmatic over jaded lol.

For what it's worth, when we reached out, we were told this is "normal" for iOS when not managing the device.  So we're getting different information Smiley Happy

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