2 Replies Latest reply on Apr 6, 2020 4:39 PM by ChaithanyaNV

    VMWare Tools on Guest OS timing out

    glabel35 Lurker

      HPE Customized Image ESXi 6.5.0 Update 2 version 650.U2.10.3.5.  Recently updated from a non customized image 6.5.0 Update 2.  I can get the previous build number if needed.

       

      Been having a problem with one of the guests.  Guest is Server 2016 fully patched.  Its having issues with tools timing out in the event log.  I can also see it go from running to no running in the esxi interface.  The error messages are:

      Event ID 7011

      A timeout (30000 milliseconds) was reached while waiting for a transaction response from the VMTools service.

      Event ID 7046

      The following service has repeatedly stopped responding to service control requests: VMware Tools

      Contact the service vendor or the system administrator about whether to disable this service until the problem is identified.

      You may have to restart the computer in safe mode before you can disable the service.

       

      Steps taken.  I updated the ESXI OS to the HPE image specified above.  I updated VMWare tools from 10.2.1.4164 to 10.3.2-9925305 and then ultimately the latest 10.3.5-10430147 with no difference.  The error first showed up 10/2/18.  The Guest is a Veeam Backup Server that seems to run ok despite the error.  The ESXI host has three AWS gateway appliances running on it with out any issues. 

       

      Any ideas?  Suggestions?  Thanks in advance