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glabel35
Contributor
Contributor

VMWare Tools on Guest OS timing out

HPE Customized Image ESXi 6.5.0 Update 2 version 650.U2.10.3.5.  Recently updated from a non customized image 6.5.0 Update 2.  I can get the previous build number if needed.

Been having a problem with one of the guests.  Guest is Server 2016 fully patched.  Its having issues with tools timing out in the event log.  I can also see it go from running to no running in the esxi interface.  The error messages are:

Event ID 7011

A timeout (30000 milliseconds) was reached while waiting for a transaction response from the VMTools service.

Event ID 7046

The following service has repeatedly stopped responding to service control requests: VMware Tools

Contact the service vendor or the system administrator about whether to disable this service until the problem is identified.

You may have to restart the computer in safe mode before you can disable the service.

Steps taken.  I updated the ESXI OS to the HPE image specified above.  I updated VMWare tools from 10.2.1.4164 to 10.3.2-9925305 and then ultimately the latest 10.3.5-10430147 with no difference.  The error first showed up 10/2/18.  The Guest is a Veeam Backup Server that seems to run ok despite the error.  The ESXI host has three AWS gateway appliances running on it with out any issues. 

Any ideas?  Suggestions?  Thanks in advance

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3 Replies
itpdtov
Contributor
Contributor

We've got almost the exact same scenario.

3 - 2016 servers (RDS) and when VMTools stops, it freezes all sessions and the only way to get it back online is a reboot.

I'm about to open up a ticket with VMWare.

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ChaithanyaNV
Contributor
Contributor

Did you get a fix for the issue from Vmware ?

I am also facing same issue on 2 Windows server 2016 running on ESXi 6.7.

Both the VM's has latest VMTools 11.5

Observed that the servers are throwing below error at the time of DRS migration.

A timeout (30000 milliseconds) was reached while waiting for a transaction response from the VMTools service

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jVcob
Contributor
Contributor

Hello, did you get a fix for the issue from Vmware ?

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