MyLearn login is redirecting to Partner Central

[jonathanjabez]

My mylearn account is Jonathan.jabez1@gmail.com

Today I wrote my VCP 7 DTM Exam and passed.

I tried to login to my account and it is telling my email address is identified as a VMware partner. This is my personal email address fro Gmail. I do have separate Partner login Jonathan.jeyasingh@hpe.com.vmw.

But this login doesn't show my earlier certifications. I need help to login to my personal my learn account.

Please help.

[chrisgnoon]

It seems to be a known issue.  I have a ticket open with VMware for the same thing.

I have a gmail.com account which is linked to my @work.com account (so they can use my VCP).  I assume you have the same thing?  This is causing my gmail.com address to be seen as a partner email address and I'm unable to log into mylearn.vmware.com.  Regardless of if you are a partner or not, we should still be allowed to log into mylearn.

Once I hear back on my ticket I will update you here.

[tom-ber]

same behaviour here.

mylearn account associated with private E-Mail address but forwarded to Partner connect.

Login or password reset not working.

I Used to have an salesforce account associated with my company E-Mail address.

But  am not able to log in with my former salesforce credentials nor ca reset my password.

My issue is different as I urgently need to reschedule an Exam.

Certification case is still unresolved, E-Mail to partnercentral not even answered.

Will keep you informed once I see any progress.

[chrisgnoon]

My requirement was the same. I needed to pay for an exam urgently.

In the end I used Safari (I'm sure other browsers will work). I attempted to log into myLearn which forwarded me to the partner site. Here I logged in using my personal email address and navigated to the University or Education section (not 100% sure on the title). Here the page appears to fail to load but it's loading.  Give it 30-60 seconds and you will have a similar portal to myLearn.

I hope this helps.

If you still have issues I can send some screenshots over tomorrow on each step I took.

[jonathanjabez · Accepted solution]

Hi,

My issue with MyLearn login is resolved by VMware MyLearn Support team. Earlier I raised a ticket with them. They have merged all my accounts to my personal email address in MyLearn. Post which, I could login to MyLearn which did not redirect to partner portal and I could see my certifications. So, please raise a support tick with MyLearn support team to address this issue.

[salasos3]

how did you open  a ticket with them?
I have the same issue but i can find any place to open a ticket for that...