Unable to connect my system through vmware horizon client in my personal laptop

[soubalaji]

Hi,

I am using vmware horizon client to connect my office system through remote, but unfortunately i am not able to connect my system, getting error as 'Connection to the remote computer ended'

My system details:

     windows 7 ultimate

     32 bit, 3 GB RAM

i Have installed:

          vmware horizon client 4.3. i have tried to install 4.10 too, but unable to install.

I have attached vmware client log and log file for your reference.

KIndly help me on this?

Regards,

Balaji S

.

[jonathanjabez]

Hi,

If you no problem connecting to your VDI from office internal network (LAN) and having problem only with remote connectivity (outside of office), the issue could be with the Horizon firewall ports getting blocked. It depends on how you establish connectivity to your office (Proxy, or VPN, etc).

Proxy: Using Internet Explorer Proxy Settings

If you use VPN, check all the necessary firewall ports are allowed for Horizon: https://docs.vmware.com/en/VMware-Horizon-7/7.1/com.vmware.horizon-client-agent.security.doc/GUID-52...

Also, if you use Security Server or Access Point or UAG to connect to your VDI from remote networks, then check all the necessary firewall ports are allowed for Horizon end to end (VDI VLAN, UAG, Connection Servers, etc. for ports 443, 4172, 8443, etc.

/Jon.

[soubalaji · Accepted solution]

Thanks for your reply.

Will you please let me know, how to check the firewall port in my laptop, as i am not aware of this.

As soon as i submitted my user name and password, the horizon client is trying to establish the connection and throwing this error.

[jonathanjabez]

VMware Knowledge Base