Problem with Windows Server 2019 snapshot quiescing

[owiking]

Hi

We are running vSphere 6.7.0.2 and ESXi 6.7.0 11675023 in our environment.

We begun to test with Windows Server 2019. We have made a template an deployed a few test machines.

Everythings seams to be working as it should except that we have problem taking snapshots where we want to quiesce the guest file system.

We are running VMware Tools 10.3.5.10430147 on the servers.

We get the following errors:

Warning message on XXXX on XXXXXXX in vDatacenter: The guest OS has reported an error during quiescing. The error code was: 5 The error message was: 'VssSyncStart' operation failed: IDispatch error #8454 (0x80042306)

Volume Shadow Copy Service error: Unexpected error calling routine IOCTL_DISK_SET_SNAPSHOT_INFO(\\.\PHYSICALDRIVE1) fails with winerror 1168.  hr = 0x80070490, Element not found.

Running VSSADMIN LIST WRITERS show the following problem:

Writer name: 'System Writer'

Writer name: 'ASR Writer'

Writer name: 'WMI Writer'

Writer name: 'Registry Writer'

Writer name: 'COM+ REGDB Writer'

Writer name: 'Shadow Copy Optimization Writer'

All with the same state and error:

   State: [7] Failed

   Last error: Timed out

No errors in VSSADMIN before trying to take a snapshot.

Anyone else with this problem?

Help appreciated.

/Olof

[SDZ1470]

Good morning,

It seems that the problem has now been corrected by Microsoft. I've done several tests and everything works for me. Does anything confirm this?

https://kb.vmware.com/s/article/60395 = we will need KB4534321

Greetings to all and good luck for the future.

[J805]

I am still having the same issue. Running Windows Server 2019 Standard 1809 Build 17763.2029, Esxi 6.7 17700523, vm Tools version:11333 (Current). I cannot take quiesced snapshots. Once I disable the "VMware Snapshot Provider" service, I can take snapshots fine. I opened a case with vmware support and they said this is still an ongoing issue between them and MS. It has not been fixed yet I guess?

[Ronald_Rijerker]

After some brilliant thinking of an collegue of mine we were be able to solve this issue for fresh installed severs.

So: 
If you install Windows Server 2019 - 1809 (OS Version: 10.0.17763.107) you have the issue. Even if you update the OS with the latest Cummulatives, security patches, etc.

If you install Windows Server 2019 - 1809.18 (OS Version: 10.0.17763.2114) the issue has been solved. (I think also earlier versions, but you need to have an version with those patches installed allready by Microsoft)

If someone bring up this issue to Microsoft they are able to fix it.

We tested these two ISO's:

SW_DVD9_Win_Server_STD_CORE_2019_1809.10_64Bit_English_DC_STD_MLF_X22-47318
SW_DVD9_Win_Server_STD_CORE_2019_1809.18_64Bit_English_DC_STD_MLF_X22-74330

Both working.

[Piotr12345]

I have Windows Server 2019 17763.3406 with newest updates, and VMware 6.7U2 and VMware Tools 12320 and error still persist:

Volume Shadow Copy Service error: Unexpected error calling routine IOCTL_DISK_SET_SNAPSHOT_INFO(\\.\PHYSICALDRIVE3) fails with winerror 1168. hr = 0x80070490, Element not found.