USB Docking Station disconnecting as soon as PCoIP session starts.

[jschwartz82]

We have a user who has a D6000 docking station connected to a latitude 5480.  This is a common setup for our remote users, most of them have the same thing.

All of the laptops are running the same version of Windows 10, same updates, same software.

All have the latest Horizon client, connecting via PCoIP to the same pool.

This user, as soon as she starts her PCoIP session, her docking station disconnects (and as soon as she disconnects from her Horizon session, the docking station reconnects).  We've tried reinstalling the Horizon client, reinstalling the D6000 drivers, sent her a new D6000 to try. 

Googling this issue has been very frustrating, and there aren't any errors in any logs that we can find that will at least point us in the right direction.

I'm hoping someone in this community has seen something similar before.

Thanks!

[Mickeybyte2 · Accepted solution]

Hi,

Been there, done that 😉

The user probably has "connect usb devices - automatically connect at startup" checked in the horizon client. This will disconnect all USB devices from you computer and redirect them to the VDI (this includes your keyboard, mouse,... and if you disconnect your keyboard from your local device...)

Better leave this unchecked and only connect the usb devices you want when you want them to be connected.

Regards.

[jschwartz82]

This did the trick!

Thank you for responding -- I was about at my wits end trying to google combinations of Horizon and USB without getting instructions for USB passthrough/redirection!

Cheers.

-Jacob