1 2 Previous Next 24 Replies Latest reply on Mar 27, 2020 3:09 AM by DEMdev Go to original post
      • 15. Re: uemFlags USB reg entry Fix :
        DEMdev Master
        VMware Employees

        Hi RachelW,

        However... If you have the UEMFlags registry value configured, you should not be encountering this particular issue.

        I just realized that I need to qualify the above statement, as it depends on what you have set that UEMFlags registry value to...

         

        Setting that value to 1 (as described at the start of this thread) tells the Horizon agent not to go and check for Horizon Smart Policies USB redirection configuration for for zero client connections.

        If you want to disable the logic for "soft clients" as well, you'd need to set UEMFlags to 257 (i.e. 0x101 in hex.)

         

        So, depending on your UEMFlags configuration you might be encountering that "60 second timeout" issue after all. Please note that that "Can't get a valid sessionId within 60 seconds for channel" message is logged to the Horizon agent log file – I hardly know anything about Horizon, but I wonder whether that log fragment you posted is maybe from the Horizon client log?

        1 person found this helpful
        • 16. Re: uemFlags USB reg entry Fix :
          dimich34 Novice

          Hi Rachel, did you ever resolve the issue with USB redirection? i see the same errors in my log and can not find the solution. Any details you can share? thank you.

          • 17. Re: uemFlags USB reg entry Fix :
            dimich34 Novice

            Did anyone find a resolution? we are getting the same errors. USB Deny reason: denied by policy

             

            2020-01-10T08:48:40.314-05:00 INFO  (56EC-5734) <MessageFrameWorkShare> [vmware-remotemks] Remote USB status reported, state: unavailable

            2020-01-10T08:48:40.314-05:00 DEBUG (56EC-5734) <MessageFrameWorkShare> [vmware-remotemks] USB deny reason: denied by policy

            2020-01-10T08:48:40.314-05:00 DEBUG (56EC-5734) <MessageFrameWorkShare> [vmware-remotemks] viewusb_op_notif_error: [Id: 0], msgId=213, msgParam=IDS_DROPDOWN_DEVICES_NOT_AVAILABLE

            2020-01-10T08:48:40.314-05:00 INFO  (56EC-5734) <MessageFrameWorkShare> [vmware-remotemks] Remote USB uemTimeouts: 0

            2020-01-10T08:48:40.314-05:00 DEBUG (56EC-5384) <vmware-usbd> [vmware-remotemks] viewusb_op_notif_reconnect: state=0

            • 18. Re: uemFlags USB reg entry Fix :
              DEMdev Master
              VMware Employees

              Hi dimich34,

               

              Which versions of Horizon and DEM/UEM are you using? Does your Horizon agent log contain "Can't get a valid sessionId within 60 seconds for channel" messages?

              • 19. Re: uemFlags USB reg entry Fix :
                dimich34 Novice

                I am using DEM version 9.9 and I did check logs on my computer and could not find any references to "Can't get a valid sessionId within 60 seconds for channel" messages

                • 20. Re: uemFlags USB reg entry Fix :
                  DEMdev Master
                  VMware Employees

                  Hi dimich34,

                   

                  Do you see anything in the Horizon agent logs that references UEM? I'm not that familiar with Horizon, so I can't be more precise, unfortunately...

                  • 21. Re: uemFlags USB reg entry Fix :
                    Alfordlab Lurker

                    I have the same issue.

                     

                    I Have to disconect a reconnect the USB in order to be able to see it on the windows.  Did you find a solution for this issue?

                     

                    2020-03-26T14:26:37.717-06:00 INFO  (048C-187C) <MessageFrameWorkDispatch> [wsnm_desktop] Agent configuration for Usb over virtual channel: disabled, Usb Collaboration: enabled, Usb Collaboration VC for primary session: enabled

                    2020-03-26T14:26:37.717-06:00 INFO  (048C-187C) <MessageFrameWorkDispatch> [wsnm_desktop] Send the USB virtual channel flag 0 to broker.

                    2020-03-26T14:27:06.130-06:00 INFO  (0720-0870) <2160> [vmware-vvc] VVC: Proxy fwd filter send msgCloseListener, name=RDP__CARANOC, hub: 0x000001A28BA8B830, PlatformId: 1, VvcSid: 1

                    2020-03-26T14:27:06.130-06:00 WARN  (0720-18DC) <MessageFrameWorkShare> [vmware-vvc] VVC: Received VVC_CTRL_OP_CLOSE_CHAN_ACK for channel not in the closing state, instance: prxy-fwd-1-1824, channelId: 48, state: closed

                    2020-03-26T14:27:37.826-06:00 INFO  (0720-0870) <2160> [vmware-vvc] VVC: Proxy fwd filter send msgCloseListener, name=RDP__CARANOC, hub: 0x000001A28BA8B830, PlatformId: 1, VvcSid: 1

                    2020-03-26T14:27:37.826-06:00 WARN  (0720-1904) <MessageFrameWorkShare> [vmware-vvc] VVC: Received VVC_CTRL_OP_CLOSE_CHAN_ACK for channel not in the closing state, instance: prxy-fwd-1-1824, channelId: 50, state: closed

                    2020-03-26T14:28:09.323-06:00 INFO  (0720-0870) <2160> [vmware-vvc] VVC: Proxy fwd filter send msgCloseListener, name=RDP__CARANOC, hub: 0x000001A28BA8B830, PlatformId: 1, VvcSid: 1

                    2020-03-26T14:28:09.323-06:00 WARN  (0720-18DC) <MessageFrameWorkShare> [vmware-vvc] VVC: Received VVC_CTRL_OP_CLOSE_CHAN_ACK for channel not in the closing state, instance: prxy-fwd-1-1824, channelId: 52, state: closed

                    2020-03-26T14:28:40.819-06:00 WARN  (0720-1904) <MessageFrameWorkShare> [vmware-vvc] VVC: Received VVC_CTRL_OP_CLOSE_CHAN_ACK for channel not in the closing state, instance: prxy-fwd-1-1824, channelId: 54, state: closed

                    2020-03-26T14:28:40.819-06:00 INFO  (0720-0870) <2160> [vmware-vvc] VVC: Proxy fwd filter send msgCloseListener, name=RDP__CARANOC, hub: 0x000001A28BA8B830, PlatformId: 1, VvcSid: 1

                    2020-03-26T14:28:58.290-06:00 INFO  (048C-052C) <MessageFrameWorkDispatch> [wsnm_desktop] USB over Virtual Channel is installed.

                     

                    any idea of what to do ?

                    • 22. Re: uemFlags USB reg entry Fix :
                      DEMdev Master
                      VMware Employees

                      Hi Alfordlab,

                       

                      Which versions of Horizon and DEM/UEM are you using? Does your Horizon agent log contain "Can't get a valid sessionId within 60 seconds for channel" messages?

                      • 23. Re: uemFlags USB reg entry Fix :
                        Alfordlab Lurker

                        I'm using the horizon 7.11

                         

                        Does your Horizon agent log contain "Can't get a valid sessionId within 60 seconds for channel" messages?

                         

                        No it does not.  but in order to have the usb working I need to disconect and reconect the usb from my thin client.

                         

                        • 24. Re: uemFlags USB reg entry Fix :
                          DEMdev Master
                          VMware Employees

                          Hi Alfordlab,

                          in order to have the usb working I need to disconect and reconect the usb from my thin client.

                          I don't know much about USB redirection, but that sounds like another issue.

                           

                          If you disable DEM for a test user (as described in KB 2138928), does the problem still occur?

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