iPad deletes profile

[cm1190]

I have an Apple iPad with newest IOS. This is not a DEP device, installed "Intelligent Hub" from App-store.

Added device to an user, which worked. Installed profile -> ok!

But then I wanted to give this iPad to different user.

So I did a enterprise wipe and device was shown "unenrolled" in Workspace One. No profile on iPad.

Installed a new profile for other user, seemed to work, but profile was deleted after 1 second. Then no profile on iPad.

Factory reset, etc. done.

But I still can only install the profile which was installed first time, other profile is deleted after a few seconds.

Any suggestions?

Thanks.

[cm1190 · Accepted solution]

I found the solution!

Under "Lifecycle - Enrollment Status" there were 2 active tokens for this iPad.

One token from my first install (which worked) and  the 2nd token for the new install with new profile.

I revoked the first token, then installation of profile for new user worked.

[chengtmskcc]

Glad to hear revoking the token resolved your issue, but I'm curious if it's a bug as the previous token should have been revoked after it's unenrolled from the console.

[Pete87]

Hi, is there any way for end user to fix It? 

Because IT department in my company is not willing to help me, so Id like to know if there is anything I can do as end user.

I guess that revoking the token must done on their part?

Thanks