Skyline Status Inactive

[KennyNoah]

Hi,

Skyline collector status shows inactive. The appliance is powered up with access to the internet.

I also noticed I cannot log in to "https://skyline_collector_ip_address_or_fqdn/ " with admin user and password.

Please Assist.

[AjayChananaVMwa · Accepted solution]

Hi @KennyNoah,

Welcome to Skyline Communities!

To reset the Skyline collector Admin account password:

1. Login into the console of the collector appliance(using root).
2. Change directory to /usr/local/skyline/ccf/config/generated/  - (cd /usr/local/skyline/ccf/config/generated/)
3. Rename credentials.json to credentials.old - (mv credentials.json credentials.old)
4. Reboot appliance.
5. Admin account password will reset to "default".
   
   
   

---------------------------------------------------------------------------------------------------------

Was it helpful? Let us know by completing this short survey here.

[KennyNoah]

Hi Ajay,

I have been able to reset the admin password. However, collector status shows inactive on the skyline viewer. This shows as running within the skyline collector.

Kindly assist

[KennyNoah]

Collector Friendly name: GTbank-SDDC

Organisation Name: GTbank Nigeria

[KennyNoah]

Account ID: 2e5d33a5-0609-4ba6-8fe1-f2ea95820a75

Still not active on Skyline viewer

[AjayChananaVMwa]

Hi KennyNoah​,,

Any Changes on the collector side will be reflected after 2days of the change in Advisor/Viewer.

As we have made a change today, we need to wait for next 48 hours.

You may check the status in collector itself if all the services are in green.

[Bhagyarajsiva]

Hi Ajay,

I have upgrade the Skyline collector to 2.3.0.2 yesterday, i have been facing multiple issues.

1, Network services are not getting started automatically after restart. However, manual restart of Network services fix the issue temporarily.

2, Unable to login to Admin page using admin and password. Have reset the admin password to default. However, not allowing to login to the page and not showing any error.

not moving further.

3, Skyline collector is showing inactive in Skyline advisor.

Organization ID

Organization IDju3k1shf

Long Organization IDc1ef6bb6-46e4-423e-997e-e946510059d3

Could you help me to resolve this issue.