0 Replies Latest reply on Dec 12, 2019 4:54 PM by ChrisP88

    Very poor USB operation on Windows XP Guests

    ChrisP88 Lurker

      Hi Everyone,

       

      I've been trying to sort an issue I've been having with poor USB operation on multiple Windows XP guests on a Windows 7 host PC. For example when I insert a thumbdrive the system will freeze up for about a minute before the thumbdrive is recognized. Applications using USB connections will often lose connection while transferring data causing them to hang up. Windows 7 guests do not have any USB issues on the same host PC.

       

      I'm using Workstation V15.5 and have tried uninstalling and reinstalling it with no change. Also have tried reinstalling VMWare Tools with no change.

       

      Any help is appreciated

       

      Here is a clip from the log:

       

      2019-12-12T14:24:36.026-08:00| vmx| I125: VUsbUpdateVigorFieldsAndAutoconnect: New set of 4 USB devices

      2019-12-12T14:24:36.026-08:00| vmx| I125: USB: Found device [name:Gemalto\ USB\ SmartCard\ Reader vid:08e6 pid:3437 path:1/0/0/0 speed:full family:smart-card instanceId:USB\\VID_08E6&PID_3437\\6&C4960EB&0&1 arbRuntimeKey:1 quirks:pause-pm-policy version:3]

      2019-12-12T14:24:36.026-08:00| vmx| I125: USB: Found device [name:Genesys\ Logic\ USB\ Reader vid:05e3 pid:0743 path:1/1/0/3 speed:high family:vendor,storage,storage-bulk virtPath:ehci:0 instanceId:USB\\VID_0E0F&PID_0001\\000000000022 serialnum:000000000022 arbRuntimeKey:2 ownerdisplay:XP2 ownertarget:vmware-vmx:E:\\XP2\\Windows\ XP\ Professional\ 2.vmx version:3], connected to ehci port 0.

      2019-12-12T14:24:36.026-08:00| vmx| I125: USB: Found device [name:Shared\ Gemplus\ USB\ SmartCard\ Reader\ 0 vid:0e0f pid:0004 speed:full family:smart-card deviceType:virtual-smartcard version:3]

      2019-12-12T14:24:36.026-08:00| vmx| I125: USB: Found device [name:Virtual\ Bluetooth\ Adapter vid:0a12 pid:0001 speed:full family:wireless,bluetooth deviceType:virtual-bluetooth info:0000001 version:3]

      2019-12-12T14:24:37.134-08:00| vmx| I125: USBIO: Detected usb-storage class

      2019-12-12T14:24:38.460-08:00| DAC2| I125: VTHREAD 5540 "DAC2"

      2019-12-12T14:25:08.019-08:00| vmx| I125: GuestRpcSendTimedOut: message to toolbox timed out.

      2019-12-12T14:25:08.019-08:00| vmx| I125: Tools: [AppStatus] Last heartbeat value 75 (last received 0s ago)

      2019-12-12T14:25:08.019-08:00| vmx| I125: TOOLS: appName=toolbox, oldStatus=1, status=2, guestInitiated=0.

      2019-12-12T14:25:28.035-08:00| vmx| I125: GuestRpcSendTimedOut: message to toolbox timed out.

      2019-12-12T14:25:28.035-08:00| vmx| I125: GuestRpc: app toolbox's second ping timeout; assuming app is down

      2019-12-12T14:25:28.035-08:00| vmx| I125: Tools: [AppStatus] Last heartbeat value 95 (last received 0s ago)

      2019-12-12T14:25:28.035-08:00| vmx| I125: TOOLS: appName=toolbox, oldStatus=2, status=0, guestInitiated=0.

      2019-12-12T14:25:28.035-08:00| vmx| I125: GuestRpc: Reinitializing Channel 3(toolbox)

      2019-12-12T14:25:28.035-08:00| vmx| I125: GuestMsg: Channel 3, Cannot unpost because the previous post is already completed

      2019-12-12T14:25:28.035-08:00| vmx| I125: Tools: [AppStatus] Last heartbeat value 95 (last received 0s ago)

      2019-12-12T14:25:28.035-08:00| vmx| I125: TOOLS: appName=toolbox, oldStatus=0, status=0, guestInitiated=0.

      2019-12-12T14:25:28.160-08:00| vmx| I125: ToolsSetDisplayTopology: Sending rpcMsg = DisplayTopology_Set 1 , 0 0 800 600