1 Reply Latest reply on Dec 12, 2019 12:21 PM by rmilling

    WS Pro 15 - virtual printer properties - color always prints as b&w

    rmilling Novice

      All releases of Workstation Pro 15.x -- documents with color always print B&W.

       

      Printer properties on the host are set to allow color and documents (eg. PDF files) always print correctly. On the guest, they used to print correctly (with color) prior to the decoupling of the virtual printer support from VMware Tools.  Now, host printers do not show up in the guest Devices and Printers list, but when selecting to print the host printers are included in the dropdown list of available printers. After selecting a host printer the properties can be viewed to confirm that Color is set, however the document actually prints B&W.

       

      Similar behavior with the Double-sided property. After selecting the host printer that has duplex capability that feature can be selected, but the document always prints single-sided. Same behavior using both the PS and the PCL6 Universal drivers.

       

      Printer is HP Laserjet CP2025dn printer.  All prints correctly on the host but always prints B&W and single-sided when printed from the guest.

       

      How can this be diagnosed and fixed?

        • 1. Re: WS Pro 15 - virtual printer properties - color always prints as b&w
          rmilling Novice

          After additional testing that included multiple reboots, double-sided printing to a duplex printer now works when printing from the guest via the host HP Universal PCL6 driver or the PS driver.  Color now also works, but just when printing from the guest via the host PCL6 driver.  Color content sent to the PS driver still is not working and has not worked since the VMware Virtual Printing was split out from the VMware Tools installation.

           

          Recap issue:  Color content printed from guest via Virtual Printer to host HP Universal PostScript driver always prints B&W on color printer.  Same content printed from host to the same printer always correctly prints in color.  (Possibly related issue: Host printers do not appear in the guest Devices and Printers list, although they do appear in the drop down list for printer selection).

           

          Historical context:  Virtual printing from the guest to the same host queues/drivers and printer all worked correctly until VMware Workstation Pro 15 that decoupled installation of Virtual Printer driver.

           

          Recap configuration:

          Windows 7 Pro 64-bit host and guest (both fully updated)

          VMware Workstation Pro v15.5.1 with reinstalled/latest VMware Tools (v11.0.0.14549434) and reinstalled/latest Virtual Printer (v1.1.1)

          HP Universal PCL6 driver (upd-pcl6-x64-6.5.0.22695) and HP Universal PS driver (upd-ps-x64-6.5.22695) with separate queue for each driver

          HP Laserjet CP2025dn printer (duplex capable and network connected)

           

          Current conclusion:  Given that printing from the host to these PCL6 and PS queues works correctly, I consider the color failing with PS queue to be isolated to how the VMware Virtual Printer passes the color content to the host printer queue.

           

          Next step: Pending feedback via this forum...

          First, update HP Universal Printer drivers to latest versions

          Then open ticket with VMware Technical Support for further trouble-shooting of the Virtual Printing components