Issues Submitting

[A13xxx]

Does anyone have any ideas why every collection i make to submit to an SR fails, it eventually times out but there is no error to help diagnose what the issue might be? Manual collection of the support bundles works fine its just skyline (which worked before) now fails every submission

[Debashish_Rath]

Hi A13xxx,

Welcome to communities!

We had some issue in the back-end and we have resolved it. Please check and confirm if its working fine now.

[evfernandez]

Hi A13xxx​

I'm curious to know if you're still facing this issue.

[A13xxx]

Hit or miss atm, either way after a few goes it will upload. When i initially made the post it failed constantly.

[Debashish_Rath]

Hi A13xxx,

Please fill the below SmartSheet so I will contact you to work on the Log Assist Issue.

Smartsheet Forms https://app.smartsheet.com/b/form/9e31b64730f2419ba2aa50f6c72e66a3

[Debashish_Rath]

Hi A13xxx,

Hope you are doing good!

I did not receive requested information to help you further, please do let us know if you continue to require assistance.

[evfernandez · Accepted solution]

Hi A13xxx​,

Marking this question as correct answer due to inactivity. Please respond to this thread if the issue persists.