Hi,
Just wondering, is it possible to provide a reset/restart option for users with floating/dedicated desktops who are unable to connect to the connection server or who are unable to connect to the view
desktop?
.
Hi,
This option is configured by administrator, which users can restart/reset their own VDI VM.
Virtual Machine Won't Connect – Service Desk Support Center
I just googled 10 secs and find this website.
Please check this.
you can configure in Horizon admin - Pool setting.
it can support horizon client 4.4 and later.
So version 4.9 also works.
check this documents.
Thank you for this information. However, based on the KB article, I believe it is something that can be done only by the administrator. Please correct me if I'm wrong. What we actually wanted to know if it's possible to give users who are on a floating assignment desktops, the ability to restart their own remote desktops in case they encounter issues connecting to their view desktops but have been able to successfully connect to the connection server.. looking to see if that option is available. Sometimes, users are unable to login to their desktops because of some errors and we are looking to see if it possible for them to reset/restart their own VMs . This will help deflect and or reduce calls to the helpdesk if that option is available Tried to research on this however I have not been able to see some answers if it's indeed possible.
Hi,
This option is configured by administrator, which users can restart/reset their own VDI VM.
Virtual Machine Won't Connect – Service Desk Support Center
I just googled 10 secs and find this website.
Please check this.
Hi
here is the Vmware Doc on your query
Restart Desktops and Reset Virtual Machines in Horizon Console
You can perform a restart operation on a virtual desktop, which performs a graceful operating system restart of the virtual machine. You can perform a reset operation on a virtual machine without the graceful operating system restart, which performs a hard power-off and power-on of the virtual machine.
Pool Type | Reset Functionality (Pools, Machines, Sessions, and Horizon Clients) | Restart Functionality (Pools, Machines, Sessions, and Horizon Clients) |
---|---|---|
Full-clone pool (dedicated pool and floating pool without delete on logOff option enabled) | Reset the VM (Power Off and Power On VM) | Restart the VM (Graceful OS restart) |
Instant-clone pool (floating pool) | Power Off VM > Delete VM > Create new VM > Power On | Graceful OS shut down > Delete VM > Create new VM > Power On |
Published desktop pools | NA (Not Supported) | NA (Not Supported) |
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Got it, thank you! Appreciate your time and assistance..