Can you attach a screenshot please?
And can you try to install the component using "Run as administrator". For this, right click on your setup and click on "Run as an administrator".
Try this :
Step 1 : Try to simply delete all files in your temp directory and try your installation again.
Then if you have the same message try these steps:
Step 1. set following environment variable
TMP = C:\TEMP
TEMP = C:\TEMP
Step 2. put the executable file under directory where you don't have any space in directory name ex. C:\TEMP
but not in your environnement profile (C:\documents and settings\user or c:\users)
1 person found this helpful
As per Microsoft
This can occur if Windows Installer Logging is enabled, but the Windows Installer engine cannot properly write the uninstallation log file. This condition can occur if the Windows Installer's application heap becomes freed and thus loses the information on where to store the log file. When this occurs, Windows Installer attempts to write to the location 'C:\Windows\System32' and addresses it as a file. Proper behavior would be to write to the following location and file name: 'C:\Users\<username>\AppData\Local\Temp\MSIxxxxxx.log'.
Microsoft has confirmed this to be a problem in the operating systems listed in the Applies To section of this article.