WS15.5 VM crashes on resume

[nkaufman]

Hello,

Have a Win-10Pro host and am running a few VMs.

One VM that is Win-7 guest and has a snapshot, Whenever I suspend and then resume, 50% of the time, the VM crashes and I have to restart machine (see BSOD).

Other VMs (Win-10 guests) that do not have a snapshot have not exhibited this behavior yet.

I have deleted snapshot and created one again but still get the following error.

I see the following:

Any suggestion/input?

Thanks

[nkaufman]

Bumping this as now it seems to be happening with other suspended VMs without snapshots

[nkaufman]

bumping again

[wila]

Hi,

There's really not much for us to comment on, no logs, no details beyond a screenshot of the error.

My suggestion for you would be to run a hardware test, in particular test your memory via a burn in test, I would personally do that by using memtest86, but here''s a few ways on how-to do that:

How to Test Your Computer’s RAM for Problems

Let it run for a while (not just 1x, but at least a few times)

If that doesn't report a problem then you will have to provide more details.

--

Wil

[dariusd]

Do you have any unusual drivers installed inside the virtual machines?  For instance, if these VMs are from a physical-to-virtual (P2V) conversion, they might still have drivers for hardware in the physical host, and those drivers will no longer be needed in a VM.

Another driver which has caused us some problems in the past (although not the exact same failure you are encountering) is the driver for some Aladdin Systems hardware "dongles" for software licensing.  If you have that driver installed, you might need to uninstall it.

Check that you have all the latest software updates installed in all your virtual machines.

Other than that, I would suspect a possible hardware problem.  Wil has provided good instructions for performing a memory test which might reveal problems in the RAM and possibly the motherboard and CPU.

Thanks,

--

Darius

[nkaufman]

These errors occur quite frequently on Win-7 VMs and less so on Win-10.

But happens in both.

NEVER happened before with WS v12.

Started happening after upgraded to v15. Got latest updates etc.

No hardware changes etc. at all in all these VMs, just normal Windows 7/10 and updates.

My scenario:

Host is Win-10 Pro, VMs are Win-7Pro and Win-10 Pro,

WS-15.5.2

Have a wireless mouse and its usb adapter connected all the time.

I suspend these VMs and then once I resume, I get these errors.

[nkaufman]

Got the following from dump file:

Did take a look at - [SOLVED] BSOD on vm3dmp.sys after installing VMWare Tools 7 on Windows 7 

but i don't see DisplayLink drivers on my guest