VMware Cloud Community
eocallaghan7319
Contributor
Contributor

INTERNAL_SERVER_ERROR at 'Apply vCenter Server License' in Cloud Builder

Hi folks,

I'm hitting an issue during bringup on Cloud builder (VCF 3.8.1). The following message is displayed in the UI:

Apply vCenter Server License > A problem has occurred on the server. Please retry or contact the service provider and provide the reference token.

From the vcf-bringup-debug.log:

2019-10-10T11:41:46.825+0000 [bringup-app,[85b64ffb21efef28,048a]] ERROR [c.v.e.s.o.model.error.ErrorFactory,pool-3-thread-14] [LHI2G] INTERNAL_SERVER_ERROR Param Building for prefix 'preValidate' part of task ApplyVcLicense in plugin com.vmware.evo.sddc.bringup.plugin.spi.VcPlugin65 failed with exception.

com.vmware.evo.sddc.common.core.error.InternalServerErrorException: Param Building for prefix 'preValidate' part of task ApplyVcLicense in plugin com.vmware.evo.sddc.bringup.plugin.spi.VcPlugin65 failed with exception.

I did find a VMware Knowledge Base article (not directly related issue) that referenced a timesync issue with a previous SDDC release however i have doublechecked all components and everything is in sync with NTP.

Any ideas?

Reply
0 Kudos
4 Replies
heathbarj3
Enthusiast
Enthusiast

At what stage is this failing?

Validation?

Bring-up?

This error reads like the vCenter License is failing at validation stage. Is a valid vCenter License entered into the CB parameter spreadsheet?

If this actually at bring up stage, and vCenter is deployed, do you see an error in the vCenter tasks?

Reply
0 Kudos
eocallaghan7319
Contributor
Contributor

Its happening at the bringup stage. The license is valid and previously applied to the vcenter. It is correct in the spreadsheet and I see it in the JsonGenerator.log with no errors reported there..

vCenter tasks/events are clean if fact nothing is logged at all in VCS at this point.

Even if it were an issue with the license, my understand is that a license eror should just warn but not fail... is that what is expected?

Perhaps its a redherring but i do see that the bringup log refers to 'task ApplyVcLicense in plugin com.vmware.evo.sddc.bringup.plugin.spi.VcPlugin65'. The target is vcenter 6.7, any chance CB is using an older plugin in error?

I've updated the original post with the bringup results and logs.

Reply
0 Kudos
scott28tt
VMware Employee
VMware Employee

Moderator Note: JSON log removed from opening post as it was reported to contain licence keys.


-------------------------------------------------------------------------------------------------------------------------------------------------------------

Although I am a VMware employee I contribute to VMware Communities voluntarily (ie. not in any official capacity)
VMware Training & Certification blog
Reply
0 Kudos
paramoyoo
Enthusiast
Enthusiast

what license version do you have?

Reply
0 Kudos