Hi folks,
I'm hitting an issue during bringup on Cloud builder (VCF 3.8.1). The following message is displayed in the UI:
Apply vCenter Server License > A problem has occurred on the server. Please retry or contact the service provider and provide the reference token.
From the vcf-bringup-debug.log:
2019-10-10T11:41:46.825+0000 [bringup-app,[85b64ffb21efef28,048a]] ERROR [c.v.e.s.o.model.error.ErrorFactory,pool-3-thread-14] [LHI2G] INTERNAL_SERVER_ERROR Param Building for prefix 'preValidate' part of task ApplyVcLicense in plugin com.vmware.evo.sddc.bringup.plugin.spi.VcPlugin65 failed with exception.
com.vmware.evo.sddc.common.core.error.InternalServerErrorException: Param Building for prefix 'preValidate' part of task ApplyVcLicense in plugin com.vmware.evo.sddc.bringup.plugin.spi.VcPlugin65 failed with exception.
I did find a VMware Knowledge Base article (not directly related issue) that referenced a timesync issue with a previous SDDC release however i have doublechecked all components and everything is in sync with NTP.
Any ideas?
At what stage is this failing?
Validation?
Bring-up?
This error reads like the vCenter License is failing at validation stage. Is a valid vCenter License entered into the CB parameter spreadsheet?
If this actually at bring up stage, and vCenter is deployed, do you see an error in the vCenter tasks?
Its happening at the bringup stage. The license is valid and previously applied to the vcenter. It is correct in the spreadsheet and I see it in the JsonGenerator.log with no errors reported there..
vCenter tasks/events are clean if fact nothing is logged at all in VCS at this point.
Even if it were an issue with the license, my understand is that a license eror should just warn but not fail... is that what is expected?
Perhaps its a redherring but i do see that the bringup log refers to 'task ApplyVcLicense in plugin com.vmware.evo.sddc.bringup.plugin.spi.VcPlugin65'. The target is vcenter 6.7, any chance CB is using an older plugin in error?
I've updated the original post with the bringup results and logs.
Moderator Note: JSON log removed from opening post as it was reported to contain licence keys.
what license version do you have?