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Shaun90
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Unable to import catalogs vRA 7.5

Hi guys

I have installed and configured vRA7.5, and installed the ITSM 5.0 plugin for SNOW.

After I have registered the vRA and try to import the catalogs I get the below error:

Exception caught inside VRASNRegisterVRA.updateAuthToken: ConversionError: The undefined value has no properties.

PLEASE can anyone assist?

thank you

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Shaun90
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on v5.1 when you want to request a VM it just showed below at the bottom of the request:

pastedImage_0.png

No changes was made, but with v5.0 the deployments were successful

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CalsoftTechie
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Ok. Do you have instance for V5.1 where i can debug it?

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MallikarjunaPV
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Hi Shaun,

I am getting the same errors. My mid server is up. what else should I check?

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MallikarjunaPV
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I have the same issue. I get these errors : Exception caught inside VRASNRegisterVRA.updateAuthToken: Auth Token return NULL Check Mid Server

The mid server is working fine.

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MallikarjunaPV
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What did u to resolve Authentication error?

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MallikarjunaPV
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Hello Shaun90​ . Even I am facing the same issue . How did you resolve this?

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Shaun90
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hi, I have downgraded the plugin and was able to import all blueprints. What version are you currently running?

I downgraded to v5 from v5.1

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MallikarjunaPV
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I installed 7.6.1 plug-in. I faced same issue when I installed 7.6 .

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MallikarjunaPV
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When we raised this issue to vmware, they asked to upgrade from 7.6 to 7.6.1

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