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jchandler801
Contributor
Contributor
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Collection Failed

I just started seeing this message for all collection tasks, VC_CHANGE, VC_HOSTS, VC_EXTRA, and VC_EVENTS :

MessageThe endpoint certificate could not be validated due to exception Could not get certificate from host due to error: clt1a-vc.theark.cloud
StateCOLLECTION_FAILED
Payload File-
Payload Size-
Last executiona few seconds ago

    

Any ideas? help?

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ashwin_prakash
VMware Employee
VMware Employee
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Hello,

Welcome to comminuties.

As per the error message that you are receiving "The endpoint certificate could not be validated due to exception Could not get certificate from host due to error", we understand the connection between Skyline and vCenter is broken because of the Thumbprint from the vCenter would have changed.

Request you to update the vCenter password on Skyline Collector. You could follow the steps mentioned below to update the steps:

Login to Skyline UI (https://SkylineIP/) using Admin

Click on Configuration

Click Edit on the vCenter which is having the errors.

Update the password

Click on update.

Sincerely,
Ashwin Prakash
Skyline Support Moderator

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ashwin_prakash
VMware Employee
VMware Employee
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Hello,

Welcome to comminuties.

As per the error message that you are receiving "The endpoint certificate could not be validated due to exception Could not get certificate from host due to error", we understand the connection between Skyline and vCenter is broken because of the Thumbprint from the vCenter would have changed.

Request you to update the vCenter password on Skyline Collector. You could follow the steps mentioned below to update the steps:

Login to Skyline UI (https://SkylineIP/) using Admin

Click on Configuration

Click Edit on the vCenter which is having the errors.

Update the password

Click on update.

Sincerely,
Ashwin Prakash
Skyline Support Moderator
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jchandler801
Contributor
Contributor
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Thanks. Worked perfect

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