2 Replies Latest reply on Oct 28, 2019 11:32 AM by jchandler801

    Collection Failed

    jchandler801 Lurker

      I just started seeing this message for all collection tasks, VC_CHANGE, VC_HOSTS, VC_EXTRA, and VC_EVENTS :

       

      MessageThe endpoint certificate could not be validated due to exception Could not get certificate from host due to error: clt1a-vc.theark.cloud
      StateCOLLECTION_FAILED
      Payload File-
      Payload Size-
      Last executiona few seconds ago

       

          

      Any ideas? help?

        • 1. Re: Collection Failed
          ashwin_prakash Expert
          GS Skyline Support Skyline Community 2/2VMware Employees

          Hello,

           

          Welcome to comminuties.

           

          As per the error message that you are receiving "The endpoint certificate could not be validated due to exception Could not get certificate from host due to error", we understand the connection between Skyline and vCenter is broken because of the Thumbprint from the vCenter would have changed.

           

          Request you to update the vCenter password on Skyline Collector. You could follow the steps mentioned below to update the steps:

           

          Login to Skyline UI (https://SkylineIP/) using Admin

          Click on Configuration

          Click Edit on the vCenter which is having the errors.

          Update the password

          Click on update.

          • 2. Re: Collection Failed
            jchandler801 Lurker

            Thanks. Worked perfect