12 Replies Latest reply on Oct 24, 2019 4:23 AM by Ehab Shahin

Broken NSX manager

Yacudzer Oct 18, 2019 2:52 AM

Hello everybody.

I have broken NSX manager (6.4.0) and I have not any backups. But all my hosts not using any NSX services now. How I can most safetly to restore or reinstall NSX? I want to install last version (6.4.6). Which scenario i must to choose?

1. Re: Broken NSX manager

Alaoui_Mostafa Oct 18, 2019 4:44 AM (in response to Yacudzer)

have you only install NSX manager, without preparing the hosts, and create the Controller??
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2. Re: Broken NSX manager

Yacudzer Oct 18, 2019 6:15 AM (in response to Alaoui_Mostafa)

No. I see controllers, I think that preparation were made. But all Virtual Machines connected to Distributed Switches and not using logical switches.
I cannot to enter into NSX-plugin menu and to see more specific...
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3. Re: Broken NSX manager

Yacudzer Oct 18, 2019 6:18 AM (in response to Yacudzer)

I just see this one:
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4. Re: Broken NSX manager

mauricioamorim Oct 18, 2019 6:27 AM (in response to Yacudzer)

Can you directly access NSX Manager web interface? That's where you need to check its connection with vCenter. Have you tried reloading the NSX Manager VM?
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5. Re: Broken NSX manager

Alaoui_Mostafa Oct 18, 2019 6:28 AM (in response to Yacudzer)

Good, can you connect to nsx manager from the UI, not from vcenter, and check it the nsx manager still registered with vcenter, and the services are UP?
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6. Re: Broken NSX manager

Yacudzer Oct 18, 2019 7:53 AM (in response to Alaoui_Mostafa)

Yes, I can to connect:

and services is running:
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7. Re: Broken NSX manager

Alaoui_Mostafa Oct 18, 2019 8:05 AM (in response to Yacudzer)

i suggest to re-registed the NSX manager another time, but 1st check if the extension is registered in MOB, using this link http:\\YourvCenterName\mob

com.vmware.vShieldManager is the extension name for NSX, if you aggree for re-regesite the NSX i can send you the steps.
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8. Re: Broken NSX manager

Yacudzer Oct 21, 2019 1:00 AM (in response to Alaoui_Mostafa)

Did I understand correctly, that to remove NSX components manually is bad idea and better is to restore installed version and then upgrade it to current?
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9. Re: Broken NSX manager

mauricioamorim Oct 21, 2019 5:40 AM (in response to Yacudzer)

I don't know where you got that from.

Your NSX Manager seems to be working, as all the services are up. Just seems that integration with vCenter was lost. The way to go here is re-register it. Have you done this? Re-configure both vCenter and lookup service in the NSX manager GUI.
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10. Re: Broken NSX manager

Yacudzer Oct 22, 2019 2:11 AM (in response to mauricioamorim)

Thank you for help.
I solved this issue. I had wrong access level for my user.
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11. Re: Broken NSX manager

A13xxx Oct 23, 2019 12:24 AM (in response to Yacudzer)

You really need to get the backups working and at least do a dump of your configuration.
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12. Re: Broken NSX manager

Ehab Shahin Oct 24, 2019 4:23 AM (in response to Yacudzer)

Please check date/ time synchronization between NSX manager & vCenter whereas I faced the same issue and the solution was to make the date/time between them identical.
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