6 Replies Latest reply on Oct 21, 2019 4:17 AM by Ody42

Cannot add vcenter server in Skyline

Ody42 Oct 16, 2019 6:49 AM

Hello to all

I'm trying to setup a Skyline collector. At the step where I must add a vcenter server, after i fill all necessary info (vceneter address etc.), when I click ADD I get the following error

Couldn't create collection task to test endpoint. -> java.lang.RuntimeException: Couldn't login the client. -> Couldn't login the client. -> General failure. -> Internal server error

I googled around and I found some workarounds (like rebooting Collector appliance etc.) but nothing worked for me.

Any Ideas?

Thanks a lot

1. Re: Cannot add vcenter server in Skyline

ryanrpatel Oct 16, 2019 7:02 AM (in response to Ody42)

Did you already try a different browser? What java version are you running?
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2. Re: Cannot add vcenter server in Skyline

Aditya2018 Oct 16, 2019 9:36 AM (in response to Ody42)

Hello Ody42,

Welcome to Skyline Community!

The error you recived occurs if the Skyline collector is not able to connect with SSO, it could be due to custom SSO configuration. It could be either an external PSC or an custom domain(other than vsphere.local).

Enable Custom SSO configuration on the wizard, the following documentation should help you with filling in the details:
Configure vCenter Server
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3. Re: Cannot add vcenter server in Skyline

Ody42 Oct 17, 2019 1:34 AM (in response to Aditya2018)

Hello again
After your help from , I was able to login and start the collector.
Everything looks running now
However, in Skyline Advisor page the collector appears as inactive and In don;t get any information, even regarding inventory
Should I perform any additional actions?
Best regards
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4. Re: Cannot add vcenter server in Skyline

sri_vmware Oct 17, 2019 1:42 AM (in response to Ody42)

Hi Ody42,

No additional steps are required. Usually, it takes up to 48 hours before we can see the proactive findings and recommendations.
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5. Re: Cannot add vcenter server in Skyline

Ody42 Oct 17, 2019 2:33 AM (in response to sri_vmware)

Thanks a lot
I'll be waiting
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6. Re: Cannot add vcenter server in Skyline

Ody42 Oct 21, 2019 4:17 AM (in response to sri_vmware)

Hello again

Today I can see the results of the scan and the reporter
I will close the case now
Thank you very much for the support
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