You get 30 days of installation support when buying Workstation, but what if you need help after that? Say you are stuck by a bug?
I cannot find any way of buying support when browsing the site, and my attempts at buying so far has failed. Renewal of support contracts kind of assumes you HAVE HAD a contract to begin with. Workstation isn't listed in any of the categories, anyway.
The whole customer process for getting support is kafkaesque in nature.
What kind of customer hating imbecile has been allowed to create this monstrosity of user unfriendlyness? This is the least professional setup I have ever encountered. If the product hadn't been a tiny bit more stable than VirtualBox, VMWare would have been out of business, because this is such a poor experience that most people would give up before completing the adventure. Hasn't VMWare learned anything about machine learning, user-centric experience design, traits, etc that can make this easier? What about a low tech version, like just listing "Get support" as an option on My Page for the products you know I have? This mind-bafflingly bad design.
Solution
Basically, go the the VMWare Store, press Support and choose Per Incident Support, which will lead you to this page. where you pay 54 euros per incident. That's fifty euros you PAY to report a bug in their software you already payed them for.
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Definitely you can buy support subscription through VMware Sales. Please see the details in following link.
Contact Sales, Contact Support, Product Support
Following are the support offerings available now for Workstation Pro. What is VMware Workstation Pro? | FAQs | UK
-SD [vExpert 14-19,VCIX6-NV&DCV,RHCE]
The whole customer process for getting support is kafkaesque in nature.
What kind of customer hating imbecile has been allowed to create this monstrosity of user unfriendlyness? This is the least professional setup I have ever encountered. If the product hadn't been a tiny bit more stable than VirtualBox, VMWare would have been out of business, because this is such a poor experience that most people would give up before completing the adventure. Hasn't VMWare learned anything about machine learning, user-centric experience design, traits, etc that can make this easier? What about a low tech version, like just listing "Get support" as an option on My Page for the products you know I have? This mind-bafflingly bad design.
Solution
Basically, go the the VMWare Store, press Support and choose Per Incident Support, which will lead you to this page. where you pay 54 euros per incident. That's fifty euros you PAY to report a bug in their software you already payed them for.
---------------------------------------------------------------------------------------------------------
Was it helpful? Let us know by completing this short survey here.